I hit them up on facebook, they referred me to open a ticket which I can't do because I got the box from a reseller and it came with a month of vader included. Contacted the reseller, he contacted vader, long story short, they haven't been able to offer a solution as of yet.
Opened a ticket with iptvsubs regarding this issue back when I was exclusively using an avov tvonline+, and they blamed it on avov. Got.myself a t1, still have the issue.
Was with NFPS before that, also using the avov, also experiencing this same issue.
Tried using 3 different isp's. Two different iptv boxes. Three different iptv services. Believe me, I've googled. Lol. If the answer is out there, a link would be much appreciated.