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7leaves
09-30-2018, 02:25 PM
i got a buzz tv xpl3000 2018 edition that the InfraRed is not workin...tried 4 different remotes and nothing. tried wireless mouse and it works.... any ideas as to why it's not workin? i even reset the box and to no avail....
nobodyspecial
09-30-2018, 03:36 PM
i got a buzz tv xpl3000 2018 edition that the InfraRed is not workin...tried 4 different remotes and nothing. tried wireless mouse and it works.... any ideas as to why it's not workin? i even reset the box and to no avail....

bad ir sensor?
7leaves
09-30-2018, 03:58 PM
so that's it for this box?it's no good anymore? do you know which chip is the IR sensor?
nobodyspecial
09-30-2018, 04:08 PM
so that's it for this box?it's no good anymore? do you know which chip is the IR sensor?

you just said it works with a wireless mouse so it is still good
warranty will cover it
7leaves
09-30-2018, 04:14 PM
ya, but you loose all the good features that comes with the remote... do i contact buzz tv?
nobodyspecial
09-30-2018, 04:20 PM
ya, but you loose all the good features that comes with the remote... do i contact buzz tv?

yes i would
Terryl
09-30-2018, 04:23 PM
A wireless mouse uses RF not IR.

The IR sensor IC should be on the front panel PCB, the sensor it's self should look like an LED with a clear front, make sure there is nothing blocking the sensor from seeing to the outside of the front panel.

Questions: Did this work before?
Is there a white or light colored wall close out in front of the box and TV set? (TV and box on one side of the room, facing a wall out in front of it)

I have seen problems with IR remotes being blinded by the LED back lighting on some HDTV's, LED back lighting is bouncing off the back wall and the boxes IR sensor gets swamped.

To test this stand in front of the box and try the remote, or turn the box so it can't see the common wall, if it works then you need a filter in front of the IR sensor, some have been fixed by using an old lens from a pair of polarized sun glasses, this is taped to the front panel over the IR sensor.

It could be a chip failure, or a bad solder joint, this could be fixed by someone who knows how to re-solder a surface mount IC chip, don't try it if you have never done it before, you could FUBAR the whole thing.

And as Nobody mentioned if it's under warranty return it.