stuck in boot

[areader]

my 3900 auto updated this morning and ever since has been stuck in boot, anyone know why or the fix for it? seeing other people are having issues with it too, thanks!

[Terry Mitchner]

Have same problem.

[Terry Mitchner]

Tried rebooting, no change
Unplugged to reboot, No Change

[areader]

Tried rebooting, no change
Unplugged to reboot, No Change

tried the same thing, a few times lol, no change here either

[Maestro701]

Try a factory reset, insert small pin in hole underneath device

[mr man]

i am stuck in boot mode also try factory data reset no luck

[The Noof]

Sounds like a corrupt update is in the stream?Possible with this many units affected.Not their first one either.I will check & report on my 3900 when I get home.

[Terry Mitchner]

Where is this tiny hole? . . . I removed the hard drive even to look there. . . . I see a little indent on the bottom near the rear centre in a rectangular panel but it does not seem to move or reset anything.

[areader]

Sounds like a corrupt update is in the stream?Possible with this many units affected.Not their first one either.I will check & report on my 3900 when I get home.

seen alot of people in the same boat, has to be a corrupt update like you said, tried writing buzztv about it but havn't heard back lol

[gig63]

Mine is down also, and I've looked everywhere can not find factory reset hole anywhere

[Terry Mitchner]

After the update loaded, it started to install then at about 20% it shut itself down but did not reboot. I gave it 10 minutes then unplugged and rebooted it. It goes through the opening song and dance then sits for 15 seconds the reboots again going through the boot-up song and dance but at almost at the end it freezes.

[dishuser]

Sounds like a corrupt update is in the stream?Possible with this many units affected.Not their first one either.I will check & report on my 3900 when I get home.

a rom update came out for 7.1 3000 units
apparently it fubared the 3900

[kyzursozay]

That's exactly what happened to mine. Tried to push indent on bottom still same. Sometimes boot music stuck on reverb too. Just received mine beginning of June. Thought auto update was turned off. Hope WWS gives me RMA authorization.

[dishuser]

That's exactly what happened to mine. Tried to push indent on bottom still same. Sometimes boot music stuck on reverb too. Just received mine beginning of June. Thought auto update was turned off. Hope WWS gives me RMA authorization.

the update setting for rom isn't in live tv/menu
it's home/settings/update

[kyzursozay]

the update setting for rom isn't in live tv/menu
it's home/settings/update

That's the setting that I turned OFF after initial first turn on/setup when I received unit. But it must revert back to auto update ON whenever you remove power to unit. To turn on Wi-Fi I always had to use settings button on remote; hilight Wi-Fi; saved address; connect every time I unplugged/ turned unit ON

[mr man]

a lot of us are in the same boat box lock up and cannot use what to do are buzz going to release the firmware so that users can manually install the firmware in there boxes.

[The Noof]

a rom update came out for 7.1 3000 units
apparently it fubared the 3900

Does anyone know if the update is still in the stream?I hope they pulled it.

[kyzursozay]

a lot of us are in the same boat box lock up and cannot use what to do are buzz going to release the firmware so that users can manually install the firmware in there boxes.

I know many have heard "Patience is a virtue" But the older I get the less I have! Lol I emailed for RMA about 12 hrs. ago then followed up with real live phone call (remember those) a few mins. ago. Discussed problem; advised still in warranty; have to wait at least 24 HOURS before RMA e-mail is answered. Lol.

[nobodyspecial]

[QUOTE=mr man;1285216]a lot of us are in the same boat box lock up and cannot use what to do are buzz going to release the firmware so that users can manually install the firmware in there boxes.[/QUOT

I know many have heard "Patience is a virtue" But the older I get the less I have! Lol I emailed for RMA about 12 hrs. ago then followed up with real live phone call (remember those) a few mins. ago. Discussed problem; advised still in warranty; have to wait at least 24 HOURS before RMA e-mail is answered. Lol.

Dont expect an instant fix

[siddeley]

I was prewarned. I unplugged hardwire, turned box on went in and turned off auto update, turned box off.
Plugged hardwire back in turned box on and update started, cancelled, update starte again, cancelled
and turned box off before it had a chance to try to update again. I unplugged hardwire turned box on and
auto checked update was still turned off. This box had never been connceted to wifi. Turning off auto update did nothing.
Now it sits there not connected waiting for update to be pulled.

[ifonlyihad1]

Does anyone know if this update is only the the 3900??

[nobodyspecial]

the 3000s got an update too

[The Noof]

I just got home.BEFORE I tried my 3900, I killed the internet in my house,as mine updates only when I turn it on.Turning off updates never had any effect for me.It booted fine without the net working.It's unplugged for now until I hear they pulled their poison from the stream.Brutal coding once again.
I advise anyone who HASN'T booted their 3900 today, kill the net first:it may spare your unit.

[ifonlyihad1]

I just got home.BEFORE I tried my 3900, I killed the internet in my house,as mine updates only when I turn it on.Turning off updates never had any effect for me.It booted fine without the net working.It's unplugged for now until I hear they pulled their poison from the stream.Brutal coding once again.
I advise anyone who HASN'T booted their 3900 today, kill the net first:it may spare your unit.

I'm shopping Amazon now for a different box, just in case. lol

[The Noof]

I'm shopping Amazon now for a different box, just in case. lol

One can never have too many Chinese torture devices...lol

[nobodyspecial]

I plugged mine in ,an update started ,cancelled it 3 times ,went and turned off auto update
good for now

[Zorro]

Updates been pulled for 3900 + 3000 + Basic running Android 7.1

Those affected by stuck on Boot logo
Will have a fix soon they can use.

[scarecrow]

my 3000 was trying to do the update
has anyone one installed it or is it locking up the 3000 as well?

[dishuser]

my 3000 was trying to do the update
has anyone one installed it or is it locking up the 3000 as well?
only the 3900

my 3000 took update last night

[kyzursozay]

I'm shopping Amazon now for a different box, just in case. lol
Lol Me 2. Beelink GT King or GT mini-2 look interesting for new different processors.... But I'll take nobodyspecial, Zorro's advice & wait for now.

[cuto85]

Hey guys,

New here so forgive my ignorance.

Came home from work and went to turn the box on and noticed it was nuked. Did some searching and it brought me here.

Once the new FW update comes out, where is it made available? Can I install it myself or do I have to bring the box back to the reseller?

Any and all help is greatly appreciated.

Thanks.

[nobodyspecial]

Hey guys,

New here so forgive my ignorance.

Came home from work and went to turn the box on and noticed it was nuked. Did some searching and it brought me here.

Once the new FW update comes out, where is it made available? Can I install it myself or do I have to bring the box back to the reseller?

Any and all help is greatly appreciated.

Thanks.
read post 27 from the buzz group

[Maestro701]

Mine was already loaded but the download got stuck once and I had to reboot. Tried again and went smooth, same thing with 3000

[Maestro701]

I just got home.BEFORE I tried my 3900, I killed the internet in my house,as mine updates only when I turn it on.Turning off updates never had any effect for me.It booted fine without the net working.It's unplugged for now until I hear they pulled their poison from the stream.Brutal coding once again.
I advise anyone who HASN'T booted their 3900 today, kill the net first:it may spare your unit.

Mine is working great....... This brand/unit was made for me. Show some love..... It goes a long way and affects everything

[dishuser]

Mine is working great....... This brand/unit was made for me. Show some love..... It goes a long way and affects everything

so you had no issues updating rom on your 3900?

[Boist]

Thanks for all info guys! I've got mine stuck too. I'll be waiting for a fix.

[squirtNcider]

I noticed a 'youtube' rom update on my 3000 so I cancelled it. Is that the update messing up the 3900 boxes?

[kyzursozay]

I got return e-mail from WorldWideSatellites on my RMA request. From Buzz TV: "Our team is working on solution for XPL39000 which are stuck in boot mode. We expect to have a solution tomorrow. I added you to our mailing list. Thanks for your continued Patience in this matter."

[herk]

Its official. Got return e-mail from WorldWideSatellites on my RMA request. From Buzz TV: "Our team is working on solution for XPL39000 which are stuck in boot mode. We expect to have a solution tomorrow. I added you to our mailing list. Thanks for your continued Patience in this matter."

So it wasnt official when buzz posted in this thread yesterday?

[Maestro701]

so you had no issues updating rom on your 3900?

No I haven't done any updates, I thought it was an app update

[teskinator]

Another Smooth move by Buzz

[nobodyspecial]

Another Smooth move by Buzz
Another?
You have something to say spit it out

[teskinator]

Sure, they bricked everyone's 3900 if not fully bricked it is as good as a brick at this present time. If a fix is made available TODAY. Then faith will be restored. I don't see that happening though. It was a nice box. I can't see them making the firmware available to everyone and not the regular Joe is going to be able to fix their own box if they do make firmware available. The regular Joe being the guy that just wants to watch TV. If anything they will provide some sort of fix and you can reset box and fix using mini SD card. That is what I envision anyways. I could be wrong...


Another?
You have something to say spit it out

[The Noof]

Another?
You have something to say spit it out

Didn't buzz have a previous update that had to be pulled from the stream?I seem to recall one earlier this year?

[nobodyspecial]

Didn't buzz have a previous update that had to be pulled from the stream?I seem to recall one earlier this year?

Can the poster speak for himself?

[nobodyspecial]

Didn't buzz have a previous update that had to be pulled from the stream?I seem to recall one earlier this year?
Yes for a minor issue

[nobodyspecial]

Sure, they bricked everyone's 3900 if not fully bricked it is as good as a brick at this present time. If a fix is made available TODAY. Then faith will be restored. I don't see that happening though. It was a nice box. I can't see them making the firmware available to everyone and not the regular Joe is going to be able to fix their own box if they do make firmware available. The regular Joe being the guy that just wants to watch TV. If anything they will provide some sort of fix and you can reset box and fix using mini SD card. That is what I envision anyways. I could be wrong...

Why is my 3900 bricked It is working fine.
Everyone is guessing how the fix will be done No one knows right now

[The Noof]

Can the oyster speak for himself?

No need to be like that bro.We're supposed to be here to help each other when we can, as long as it's the right thing to do.

[teskinator]

Agreed, but water off a ducks back.


No need to be like that bro.We're supposed to be here to help each other when we can, as long as it's the right thing to do.

[Zorro]

Just testing it now
Will be released as a file you can use from a USB Drive and installed through Android Recovery Menu

Nothing on your box gets erased either, unless you erased it yourself already.

[dishuser]

Sure, they bricked everyone's 3900 if not fully bricked it is as good as a brick at this present time. If a fix is made available TODAY. Then faith will be restored. I don't see that happening though. It was a nice box. I can't see them making the firmware available to everyone and not the regular Joe is going to be able to fix their own box if they do make firmware available. The regular Joe being the guy that just wants to watch TV. If anything they will provide some sort of fix and you can reset box and fix using mini SD card. That is what I envision anyways. I could be wrong...
want some ketchup?

[areader]

Can some one tell me where the reset button is on these, looked all over it but can't seem to find it lol, never mind, found it in the av hole

[Zorro]

Can some one tell me where the reset button is on these, looked all over it but can't seem to find it lol

Inside the AV Hole on the back of the unit

[kyzursozay]

Thanks for directions, quick fix. To all attempting good luck....if old & feeble like me an extra set of calm, capable hands will help. After several attempts to find(feel) for reset button inside A/V output hole; while simultaneously applying power to get to Android recovery mode the remote volume up/down keys didn't respond to highlight ext USB. After another half-dozen attempts at getting to recovery screen volume keys finally worked. Everything seems OK.

[mr man]

Zorro can you please post a direct download link to the recovery file i cant seems to get the file from the code that is posted please post a direct link that i can download it and fix my 3900 please.

[dishuser]

Zorro can you please post a direct download link to the recovery file i cant seems to get the file from the code that is posted please post a direct link that i can download it and fix my 3900 please.

no he can't
copy and paste the link

[houndogz]

no he can't
copy and paste the link

So is there a fix? Do we need to reset or what?

[Dodgem]

So is there a fix? Do we need to reset or what?

https://www.satfix.to/showthread.php?208892-XPL-3900-Android-7-1-Stuck-in-Boot-Fix

[DivideByZero]

The problem now is the recent version of Buzz TV 2 that was downloaded. All I get now is a black screen upon loading of the program and it crashes back to the main screen. What I am doing now is a factory reset, disconnecting all network connections, and disabling updates in the Buzz Updater.

As others have stated, the box was working fine. Why provide a botched update that just turned these boxes into doorstops?

[dishuser]

The problem now is the recent version of Buzz TV 2 that was downloaded. All I get now is a black screen upon loading of the program. What I am doing now is a factory reset, disconnecting all network connections, and disabling updates in the Buzz Updater.

As others have stated, the box was working fine. Why provide a botched update that just turned these boxes into doorstops?
recovery worked for me and I never lost any of my settings/data
and it's not a recent version if you had any idea on what you loaded
it's what you had before update

[DivideByZero]

I was troubleshooting the STB earlier this morning using recovery mode. Played around with the MyGica ATV1960 firmware for a bit while Buzz was getting things sorted. Formatted data/cache prior to installing the fixed firmware. I have access to prior versions of the Buzz TV 2 APK, so I'll force it on top if I have to. 2.0 (247) just crashes. The prior version did not.

[dishuser]

I was troubleshooting the STB earlier this morning using recovery mode. Played around with the MyGica ATV1960 firmware for a bit while Buzz was getting things sorted. Formatted data/cache prior to installing the fixed firmware. I have access to prior versions of the Buzz TV 2 APK, so I'll force it on top if I have to. 2.0 (247) just crashes. The prior version did not.
well that's your fault...lol
they posted yesterday there would be a fix
by the way the update was for the box not the app...lol

[DivideByZero]

If you're not a buzz customer and bought the box from Amazon, you wouldn't have been privy to that kind of information. But alas, if you guys want to keep support these Chinese Amlogic crap-boxes, that's up to you. Frankly, I'm done with them.

[pugsycan]

If you're not a buzz customer and bought the box from Amazon, you wouldn't have been privy to that kind of information. But alas, if you guys want to keep support these Chinese Amlogic crap-boxes, that's up to you. Frankly, I'm done with them.

K seeya Bye

[dishuser]

If you're not a buzz customer and bought the box from Amazon, you wouldn't have been privy to that kind of information. But alas, if you guys want to keep support these Chinese Amlogic crap-boxes, that's up to you. Frankly, I'm done with them.

it was posted on several sites
only a fool would try fixing it themselves
did you try the recovery image that was posted?

[DivideByZero]

If you read my original post, yes, I tried the recovery image. The recovery image comes with 2.0 (207) build of the BuzzTV 2.0 application. When you run it, it phones home to Buzz and downloads 2.0 (247) of BuzzTV 2.0 application. After 30 seconds, it crashes out. Run it again, it only shows a black screen. If I do a Force Stop and clear the cache, it runs again, but only for 30 seconds prior to crashing.

As a troubleshooting measure, I installed the BuzzTV 1.6 (108), which runs absolutely fine. If I try to force a different build of 2.0 on top of build 247, it comes back as a corrupt APK. I know that's not the case as I can install it just fine on other Android devices.

As for now, I am more than satisfied with running BuzzTV 1.6 as it doesn't look any different from 2.0. The remote works as well, so even better.

So saying that only a fool would try to fix it themselves, is a red herring. I believe in thinking outside the box. You should try it some time. Many fixes for Android devices come from third party developers that got fed up with a manufacturers' crappy ROM's. S90x and S912 boxes are modded all the time with better ROM's such as atvXperience.

So again, like many other users have said on this about compared to three website locals - Buzz crapped the bed big time.

[dishuser]

hahaha
recovery image didn't change my buzz app version
you screwed the pooch by making it a non buzz box by going back to mygica
as for being a fool well you could have sent the box back but very unlikely now seeing as you screwed with it
buzz fixed their mistake in less than 36 hours so perhaps that's why I stand behind their product
even if they hadn't like I said it could have been sent to them to be fixed

[gig63]

Nice fix thank you everyone

[nobodyspecial]

If you're not a buzz customer and bought the box from Amazon, you wouldn't have been privy to that kind of information. But alas, if you guys want to keep support these Chinese Amlogic crap-boxes, that's up to you. Frankly, I'm done with them.

If you bought a buzz from amazon are you not a buzz customer? no?
Since most of the buzz boxes on amazon are sold directly by buzz would it not occur to you to contact the seller?
Other buzz users seem to have googled there way to a fix
Im starting to get a little tired of new users coming to our site and breaking the rules

[dishuser]

If you bought a buzz from amazon are you not a buzz customer? no?
Since most of the buzz boxes on amazon are sold directly by buzz would it not occur to you to contact the seller?
Other buzz users seem to have googled there way to a fix
Im starting to get a little tired of new users coming to our site and breaking the rules
I got hit at 12:10 am
when I woke up later I googled it and even found talk about it on facebook

[dishuser]

If you read my original post, yes, I tried the recovery image. The recovery image comes with 2.0 (207) build of the BuzzTV 2.0 application. When you run it, it phones home to Buzz and downloads 2.0 (247) of BuzzTV 2.0 application. After 30 seconds, it crashes out. Run it again, it only shows a black screen. If I do a Force Stop and clear the cache, it runs again, but only for 30 seconds prior to crashing.

As a troubleshooting measure, I installed the BuzzTV 1.6 (108), which runs absolutely fine. If I try to force a different build of 2.0 on top of build 247, it comes back as a corrupt APK. I know that's not the case as I can install it just fine on other Android devices.

As for now, I am more than satisfied with running BuzzTV 1.6 as it doesn't look any different from 2.0. The remote works as well, so even better.

So saying that only a fool would try to fix it themselves, is a red herring. I believe in thinking outside the box. You should try it some time. Many fixes for Android devices come from third party developers that got fed up with a manufacturers' crappy ROM's. S90x and S912 boxes are modded all the time with better ROM's such as atvXperience.

So again, like many other users have said on this about compared to three website locals - Buzz crapped the bed big time.

your OP never once mentioned using recovery image
you said you made it a mygica

[The Noof]

If you're not a buzz customer and bought the box from Amazon, you wouldn't have been privy to that kind of information. But alas, if you guys want to keep support these Chinese Amlogic crap-boxes, that's up to you. Frankly, I'm done with them.

I'm willing to bet that the fix was for all, regardless of sale origin.Don't forget that THEY fubared the the boxes, so they took immediate action.I will say this:whatever they lack in coding skills is offset by the speed of their support.I highly doubt any of the other teams would have acted as quickly.Kudos to the Buzz people for getting it done.