Princetm
05-06-2020, 03:44 AM
Hey guys I’ve owned the Buzz XRS 4500 for a couple of months now, I upgraded from a Z8. I’ve noticed a few things with the buzz XRS 4500, but I wanted to see if they are common issues before I return my box for a brand new model.
First, I’ll fill in the details of what I’m running. I’m from Vancouver BC so I use TELUS internet on a 75 mbps connection. I have a nighthawk X 10 router, but I use the XRS 4500 via Ethernet connected to my router. I use two different subs, not sure if I can mention them on here.
Second, I can usually use both subs with zero issues, using VOD services. I say usually because maybe 1/50 times it has frozen and I had to restart the box, not a real big issue there and I verified that my sub was running updates. My major problem comes from using LIVE TV. I can watch certain channels buffer and freezing free for a bit of time, usually about 30 mins to an hour and half, but then inevitably it will buffer or freeze. This happens on both subs, regardless of channel. Some channels stream longer and better with no issues, but others freeze or buffer more often. At this point I contacted BUZZ and they sent me a personalized update for the issue. Now when it freezes it won’t get stuck, it freezes for a sec but then continues on with the show. It’s just annoying though because it will keep happening until I restart the box. I’ve tried default player, secondary player, using a VPN etc etc. You name it, I’ve tried it.
Thirdly and finally my questions. Why does this only happen on live tv? I can watch VOD for hours and hours and never have an issue. Do you think it’s possible I have a faulty box somehow? Would it be any different if I received a new model? Also, most importantly, does anyone else have similar issues here? It’d be nice to know that I’m not alone, or that I am alone and I could possibly have a faulty device! Thank you for your time sorry for the long message.
First, I’ll fill in the details of what I’m running. I’m from Vancouver BC so I use TELUS internet on a 75 mbps connection. I have a nighthawk X 10 router, but I use the XRS 4500 via Ethernet connected to my router. I use two different subs, not sure if I can mention them on here.
Second, I can usually use both subs with zero issues, using VOD services. I say usually because maybe 1/50 times it has frozen and I had to restart the box, not a real big issue there and I verified that my sub was running updates. My major problem comes from using LIVE TV. I can watch certain channels buffer and freezing free for a bit of time, usually about 30 mins to an hour and half, but then inevitably it will buffer or freeze. This happens on both subs, regardless of channel. Some channels stream longer and better with no issues, but others freeze or buffer more often. At this point I contacted BUZZ and they sent me a personalized update for the issue. Now when it freezes it won’t get stuck, it freezes for a sec but then continues on with the show. It’s just annoying though because it will keep happening until I restart the box. I’ve tried default player, secondary player, using a VPN etc etc. You name it, I’ve tried it.
Thirdly and finally my questions. Why does this only happen on live tv? I can watch VOD for hours and hours and never have an issue. Do you think it’s possible I have a faulty box somehow? Would it be any different if I received a new model? Also, most importantly, does anyone else have similar issues here? It’d be nice to know that I’m not alone, or that I am alone and I could possibly have a faulty device! Thank you for your time sorry for the long message.