buzz XRS4000 remote interference with other device.

[lehmbar]

This is very strange my new model xr4000 seems to interfere with remote of hdmi matrix switcher remote where as the older model xpl3000 doesn't interfere with remote of hdmi matrix switcher.did anybody experience this ?How do i bring this attention to buzztv support.
Buzz tv remote
protocol NEC1
protocol ID 00 5A
protocol parameter
device :2
sub device :189

HDMI SWITCHER REMOTE
protocol NEC1
protocol ID 00 5A
protocol parameter
device :0
sub device :0
Any help ?

[nobodyspecial]

This is very strange my new model xr4000 seems to interfere with remote of hdmi matrix switcher remote where as the older model xpl3000 doesn't interfere with remote of hdmi matrix switcher.did anybody experience this ?How do i bring this attention to buzztv support.
Buzz tv remote
protocol NEC1
protocol ID 00 5A
protocol parameter
device :2
sub device :189

HDMI SWITCHER REMOTE
protocol NEC1
protocol ID 00 5A
protocol parameter
device :0
sub device :0
Any help ?

you can see if they respond here or use the contact us form at

getbuzz.tv

Personally I doubt there is anything they can do

[lehmbar]

Thank you for your help.I have submitted them the situation we will see if they can fix it next update.

[Shoma]

Thank you for your help.I have submitted them the situation we will see if they can fix it next update.
There is a post on buzz Support site regarding this issue. No solution provided. I’m using buzz 2000 remote on buzz 4000 and it is working fine.

[nobodyspecial]

There is a post on buzz Support site regarding this issue. No solution provided. I’m using buzz 2000 remote on buzz 4000 and it is working fine.

Ops remote works fine on his buzz

[Shoma]

Ops remote works fine on his buzz
Sorry, my bad.

[lehmbar]

it seems like buzz support don't seems to understand my situation.Most android companies tend use NEC protocol with device code of 0 but buzz had decided originally to keep code different to not interfere with other IR remote signal .The model xpl3000 works perfectly with but model xr4000 seems to also accept the NEC protocol with device code of 0 where it shoud only respond to NEC protocol with device code 2 and subdevice 189 .If anybody else has this experience please let them know .They said we can't change the code in the box .I think their New App BuzzTv4 has these new codes mixed up ,because buzztv2 App works perfectly with remotes from both of model remotes.

[nobodyspecial]

My buzz xpl 3000 remote interferes with one of my other boxes

[lehmbar]

in my situation is when i change the input on my hdmi switch with remote of hdmi switch the channel on my buzz xr4000 changes , but it dioesn't do with xpl3000.so i think it the New APP on the new box seems to accept codes also from other remote device.

[dishuser]

My buzz xpl 3000 remote interferes with one of my other boxes


same
if I remember correctly it's my ez media