New modem - no TV

[dogdayz]

Just came back from the mother-in-laws house. I had installed a T5 for her awhile back and it has been working fine.

Today she changed her DSL to a wireless setup from the same provider and of course they changed her modem. The T5 was connected to the old modem by ethernet so all I did was plug the ethernet into the new modem but now we have no TV.

Any ideas to help me?

[Newfygarge]

Reboot the T5. See if that works.

[nobodyspecial]

i would reboot both

[auggie]

Go into network settings on T5 and make sure it's set to DHCP not STATIC, you may have to reboot router/modem/T5 etc.
You want the router/modem to give/assign the T5 a IP.

[dogdayz]

I had checked all the connections, powered off/on the T5 and modem and no change. It is set for DHCP.

[maird57]

I don't believe you can go wireless with the T5. I'm using a wifi extender.

[dishuser]

I don't believe you can go wireless with the T5. I'm using a wifi extender.

they're not trying to connect wireless

[steveOtoo]

Could be in the modem settings. Look for QoS which means quality of service in the modem settings. Set your main device that you are using to the highest priority.

[dogdayz]

Could be in the modem settings. Look for QoS which means quality of service in the modem settings. Set your main device that you are using to the highest priority.

I was thinking it might be something in the modem settings... I'm not too knowledgeable about the settings but I'll take a look. It might be a couple of days before I can get back to her house to check it.

[auggie]

By chance could the Ethernet cable be plugged into wrong port on modem/router ?

[dishuser]

By chance could the Ethernet cable be plugged into wrong port on modem/router ?

was thinking that last night but didn't want to post it...lol

[dogdayz]

By chance could the Ethernet cable be plugged into wrong port on modem/router ?

I haven't been back there yet but I did try two ports - it has four ports, I thought they were all the same?????

The led comes on when I plug in the cable...

[auggie]

I haven't been back there yet but I did try two ports - it has four ports, I thought they were all the same?????

The led comes on when I plug in the cable...


Not all the same, some modem/routers have additional ports for phone line hookup & others etc.
The ones you want to be plugged into are usually numbered 1-8 for example.

[dogdayz]

It has four ports plus a phone port. I had tried port 1 and 4.

[auggie]

OK, maybe try a New cat5/6 cable ?

[dogdayz]

This morning I looked at this problem again.

I can't see any issues with modem settings.

The ethernet is plugged in, I tried different ports, tried a new cat 6 cable. Checked the network settings in the T5 and it says server is connected.
Satellite signal is strong, code expiry date is next year.

I'm stuck....

[dishuser]

This morning I looked at this problem again.

I can't see any issues with modem settings.

The ethernet is plugged in, I tried different ports, tried a new cat 6 cable. Checked the network settings in the T5 and it says server is connected.
Satellite signal is strong, code expiry date is next year.

I'm stuck....

since it shows connected rescan

[dogdayz]

since it shows connected rescan

I can try that next time I go to her house but why would it need to rescan? I still have all the channels showing in the guide.

[auggie]

I can try that next time I go to her house but why would it need to rescan? I still have all the channels showing in the guide.


North or South birds ? If you can access the Guide & actually see the Channels listed on TV screen, then I would say your GOOD-TO-GO, put the T5 on a Channel you know is Good, let it sit there for a bit, may take a bit for the Channel to POP in.

[dogdayz]

It sat there for a few days and didn't pop in.....

(North only)

[jets]

Did you try more than one channel? A few HD are down right now on North. Try both SD and HD and confirm you signal for that channel says the correct sat, rule of thumb is SD = 91 HD = 82 on most channels (not all).

Also check channel 195 it's FTA make sure it works.

[auggie]

Are you able to log into the Modem/Router there, if so you can try a RELEASE/RENEW on it, what it will do is
establish a new connection from your internet provider, also while logged in to Modem/Router check to see if it
is set to DHCP & nothing set for blocking IP's or Mac. Addresses etc. Also in T5 network settings, if set to DHCP
it should fill in all the headings/blanks with #'s (means modem see's it & assigned a IP ADDRESS)
When it displays server is connected, you should be Golden ? I don't know what else to suggest for your problem

[dogdayz]

As soon as I can get back there I'll check out your ideas and report back.

[Putski]

maybe bring the box to your house and try it there.. just to see if it works at ur place.
if it works then I'm guessing its a router issue!
good luck on this game.
all about testing :thumbsup:

[dogdayz]

since it shows connected rescan

Just to update... I did a rescan and got the channels working. Don't know why it needed a rescan but all is good now.

Thanks guys! :yes:

[Putski]

good to hear you got it working!