B42891 announcement march 13 2021

[frigidaire]

B42891 announcement march 13 2021


With the recent ovh France fire, It saddens us to announce, We have lost everything, All panels All data everything

More on incident can ba found here.

https://www.ovh.com/world/news/press/cpl1787.fire-our-strasbourg-site

SBG2 datacenter (zones sbg-1, sbg-2 and Sb-4): The servers cannot be put back into service.

We are at a total loss and have no way to get access to any files.

We have put a temp server up with trial modes to allow users to get TV while we waited to hear back from the data center in hopes not all was lost.

Now we have been informed it's all gone.
The server is ruined and all data gone.

We paid ovh to do auto backups.
We assumed they where at a different data center, as it turns out they where in the same data center, Just a different room which was also destroyed in the fire.

************************************************** *
post from ovh owner
Octave Klaba
@olesovhcom
·
Mar 12
State of Backup Service (Free or Paid) for the SBG customers:
4/5

- Free/Paid Backup pCC in SBG1 was hosted in an separated room of SBG1. Both rooms are destroyed.
************************************************** **

We now have no way to know who has paid and for how long so we have no choice but to start over.

We sincerely hope that we can keep our clients, and you will continue to buy our services in the future.

We should have a new server up and be off temp server by end of weekend.

We have reinstalled new software including new reseller panels.


Anyone who renewed after the 11th of march we have your info and have added it to the new server.

We had a few others in our pm box still and have added them to our new server aswell.

You can check if your login is one of the ones we still had by checking in our code checker.


http://b42891.xyz/resell/expiry-check.php

We will shut off temp server on the 20th of march.
This will give you a week to make arrangements for tv either with us or with another provider.

We have served this community for years and wish to continue to serve you as our clients in the future.

I sincerely apologies and hope you understand this is a very tragic incident for all involved.

Thanks
Frigidaire


Ps
Renewals are open and can be done anytime now before the switch to the new server

[maird57]

So sorry to hear Frigidaire!!!

[frigidaire]

B42891 announcement march 13 2021


With the recent ovh France fire, It saddens us to announce, We have lost everything, All panels All data everything

More on incident can ba found here.

https://www.ovh.com/world/news/press/cpl1787.fire-our-strasbourg-site

SBG2 datacenter (zones sbg-1, sbg-2 and Sb-4): The servers cannot be put back into service.

We are at a total loss and have no way to get access to any files.

We have put a temp server up with trial modes to allow users to get TV while we waited to hear back from the data center in hopes not all was lost.

Now we have been informed it's all gone.
The server is ruined and all data gone.

We paid ovh to do auto backups.
We assumed they where at a different data center, as it turns out they where in the same data center, Just a different room which was also destroyed in the fire.

************************************************** *
post from ovh owner
Octave Klaba
@olesovhcom
·
Mar 12
State of Backup Service (Free or Paid) for the SBG customers:
4/5

- Free/Paid Backup pCC in SBG1 was hosted in an separated room of SBG1. Both rooms are destroyed.
************************************************** **

We now have no way to know who has paid and for how long so we have no choice but to start over.

We sincerely hope that we can keep our clients, and you will continue to buy our services in the future.

We should have a new server up and be off temp server by end of weekend.

We have reinstalled new software including new reseller panels.


Anyone who renewed after the 11th of march we have your info and have added it to the new server.

We had a few others in our pm box still and have added them to our new server aswell.

You can check if your login is one of the ones we still had by checking in our code checker.


http://b42891.xyz/resell/expiry-check.php

We will shut off temp server on the 20th of march.
This will give you a week to make arrangements for tv either with us or with another provider.

We have served this community for years and wish to continue to serve you as our clients in the future.

I sincerely apologies and hope you understand this is a very tragic incident for all involved.

Thanks
Frigidaire


Ps
Renewals are open and can be done anytime now before the switch to the new server

[frigidaire]

B42891 announcement march 13 2021


With the recent ovh France fire, It saddens us to announce, We have lost everything, All panels All data everything

More on incident can ba found here.

https://www.ovh.com/world/news/press/cpl1787.fire-our-strasbourg-site

SBG2 datacenter (zones sbg-1, sbg-2 and Sb-4): The servers cannot be put back into service.

We are at a total loss and have no way to get access to any files.

We have put a temp server up with trial modes to allow users to get TV while we waited to hear back from the data center in hopes not all was lost.

Now we have been informed it's all gone.
The server is ruined and all data gone.

We paid ovh to do auto backups.
We assumed they where at a different data center, as it turns out they where in the same data center, Just a different room which was also destroyed in the fire.

************************************************** *
post from ovh owner
Octave Klaba
@olesovhcom
·
Mar 12
State of Backup Service (Free or Paid) for the SBG customers:
4/5

- Free/Paid Backup pCC in SBG1 was hosted in an separated room of SBG1. Both rooms are destroyed.
************************************************** **

We now have no way to know who has paid and for how long so we have no choice but to start over.

We sincerely hope that we can keep our clients, and you will continue to buy our services in the future.

We should have a new server up and be off temp server by end of weekend.

We have reinstalled new software including new reseller panels.


Anyone who renewed after the 11th of march we have your info and have added it to the new server.

We had a few others in our pm box still and have added them to our new server aswell.

You can check if your login is one of the ones we still had by checking in our code checker.


http://b42891.xyz/resell/expiry-check.php

We will shut off temp server on the 20th of march.
This will give you a week to make arrangements for tv either with us or with another provider.

We have served this community for years and wish to continue to serve you as our clients in the future.

I sincerely apologies and hope you understand this is a very tragic incident for all involved.

Thanks
Frigidaire


Ps
Renewals are open and can be done anytime now before the switch to the new server

less then 24 hours till temp server shut down

[frigidaire]

Temp server is being shut off @ 3pm Eastern Daylight Time

[frigidaire]

new system is up and running great

thanks to those who have provided screenshots of there pm's to me

we are taking new and renewals now
reseller panels up and operational too

[tropper]

How do i get my service back

[frigidaire]

you need to send us a screen shot of pm we sent you when you renewed last
must be a screen shot showing pm is from us as sender
so we know it was not edited
reply pms can be edited to easy & some users have already tried that

so only option is screenshot

thanks

[Reaper]

resent email again your pm box is full

[tropper]

I have sent you the screen shot but your box is full it it comes back

[cookster]

wow that is great service back up thank you so much fridigdaire

[Slick1mike]

Can somebody please tell how you are getting a screenshot on a PM ??? I have tried every way I know how but the PM format doesn’t want to let me ? I’ve had a few other people try I’m not the most tech savvy person but the people that I have had try can’t figure it out either so I’m not the only dumb ass .
Any help would be greatly appreciated!
Thanks

[dishuser]

28910
right click and at bottom should be screenshot option
if not take a pic with phone and load at a file sharing site

[Slick1mike]

Thanks for the help I’ve tried using my phone,my iPad and computer the closest I’ve got is an empty jpeg ? I don’t know anything about file sharing sites so I think to save any more frustration I will just go with a different service

[frigidaire]

Thanks for the help I’ve tried using my phone,my iPad and computer the closest I’ve got is an empty jpeg ? I don’t know anything about file sharing sites so I think to save any more frustration I will just go with a different service


sorry you feel that way, you are more then welcome to look for another service

most people would have just closed shop after a indecent like this, not us

majority of users have been able to provide what we ask for and are back up

[masty]

Up and running thank you

[Slick1mike]

sorry you feel that way, you are more then welcome to look for another service

most people would have just closed shop after a indecent like this, not us

majority of users have been able to provide what we ask for and are back up


Sorry I’m not as smart as your other customers!!! I am in No Way slamming your service you can go back and look and I’ve given some pretty good kudos in the past. I understand **** happens in the satellite world and accept that or I wouldn’t have on this site as many years as I have been. I have 2 neighbours that subscribe to you and we have all failed guess we just have a dumb neighbourhood.
I’ve tried 3 different file sharing sites to no avail again NOT your fault but after spending all day with this a guy just has to know when to cut his loss. If you are around in 6 months and things are back to normal I will probably be back. I will try and educate myself on file sharing systems that are compatible with this site as I hope you do with your record keeping sites? Again I want to reiterate I have no complaints with the service you provided!

[Person]

Thanks frigidaire, back up and running in only 5 min of messaging. Best service running IMO.