Ok4 vod issue

[Jabplayer401]

Clients are complaining that when they’re watching a movie or tv show on vod they’re getting kicked out with an error message. It doesn’t matter the tv show or movie they just go back n fast foward it and it’s fine but they do keep getting kicked out.

[Gbox23]

what device are they using? what app? Wifi or Lan?
this info could help

Looks to me like a software/hardware problem on their end.

[herk]

what device are they using? what app? Wifi or Lan?
this info could help

Looks to me like a software/hardware problem on their end.

Issue has been reported and is being looked at
It's happened to me on ok3

[Jabplayer401]

Issue has been reported and is being looked at
It's happened to me on ok3

Do you know if it’s being fixed, I’m still getting complaints of the issue

[herk]

I need the info I asked you for before I go back to them

[Jabplayer401]

I sent you a pm with the info