Another new one

[Terryl]

OK more problems, this with windows 10 pro, I have been having computer lock up when watching YouTube video's, this with both FireFox and Opera, watching video's in full screen will sometimes cause the computer to lock up.

Now using a stored video (or video's) and watching in full screen it does not do this, nore does it do this when watching a DVD.

This problem just started, running a video test shows nothing wrong with the drivers or video card, have tones of memory, and it's an i7 quad core CPU.

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 3770 @ 3.40GHz 48 °C
Ivy Bridge 22nm Technology
RAM
32.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Dell Inc. 0GY6Y8 (CPU 1)
Graphics
DELL ST2320L (1920x1080@60Hz)
Intel HD Graphics 4000 (Dell)
Storage
953GB KingFast (SATA (SSD)) 38 °C
Optical Drives
PLDS DVD+-RW DH-16AES
Audio
High Definition Audio Device


So what the heck??????

[steveOtoo]

The Intel HD Graphics 4000 (Dell) looks to be integrated into the Motherboard. Might check for a update or if you have spare Graphics card you might wanna try it out.

[auggie]

From reading on PC forums on your issue, some have had success by 1. Disable hardware acceleration in Browser
2. Update Graphic Drivers 3. Turn PCIE Link state Power management to OFF 4. if the SSD DRIVE has settings options
set it to Performance Mode.

[Terryl]

Numbers one a two have been done,(when this problem started) number 3 is now done, SSD drive has no settings.

I don't have a spare graphics card for this one.

Will see what happens.

[steveOtoo]

Dell update..............Win10


https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=xdwx8

[Terryl]

OK more info...And all updates and other stuff have been done, no help.

Now after checking the system logs I see i'm getting something called "Schannel" errors, looking this up it comes up with something to do with the encryption used for TSL/SSL (Schannel SSP). I'm getting Schannel 10 and 70 errors,(see the link below) and for some reason these errors are locking up the computer when these happen.


https://learn.microsoft.com/en-us/windows/win32/secauthn/schannel-error-codes-for-tls-and-ssl-alerts

Now this only started with updates to firefox and opera, I have no idea whats going on.....

P. S. I tried rolling back the graphics drivers to an earlier date, no affect.

[auggie]

Maybe have a look here: hxxps://www.thesslstore.com/blog/tls-handshake-failed/

[Terryl]

OK that was a long read....But why would that cause the system to lock up????? I don't understand half of this stuff, i'm a hardware guy.

[steveOtoo]

https://www.youtube.com/watch?v=3nf-Lz8zpYM