Max Volume?

[squirtNcider]

I just hooked up a new Buzz Classic and every time I turn the box on, the volume starts up at max volume. I tried turning max volume on and back off in settings but it still does it. Any way to get this to stop doing that?
Thanks

[nobodyspecial]

Max volume should be off

[squirtNcider]

It is off. But since it still does it, I tried turning it on and back off again to see if that would help but it still does it.

[Emporium]

I had reproduced the same issue on my B5 and E5 in early June, and has already been reported and corrected by Buzz. I was told that the fix would go out on the next OTA update.

After a "shutdown" it always goes to max. For now, before launching LiveTV or VOD, just remember to lower volume first.

[squirtNcider]

Guess we will just wait for the next update to see if its taken care of.
Thanks for the info.......

[Maestro701]

Something like happened back in the 3000 series days and I think an update sorted out the issue.

[dishuser]

I had reproduced the same issue on my B5 and E5 in early June, and has already been reported and corrected by Buzz. I was told that the fix would go out on the next OTA update.

After a "shutdown" it always goes to max. For now, before launching LiveTV or VOD, just remember to lower volume first.

it must be already fixed cause my son says he doesn't have a volume issue with his b5

[Emporium]

it must be already fixed cause my son says he doesn't have a volume issue with his b5

Does he "shutdown" his box, or "sleep" ? It only happens after a shutdown. Coming out of sleep, it is fine.

Anyhow, I'll check my box later, but I don't recall a fix being pushed (but I could be wrong - it's not one of my primary boxes).

[dishuser]

Does he "shutdown" his box, or "sleep" ? It only happens after a shutdown. Coming out of sleep, it is fine.

Anyhow, I'll check my box later, but I don't recall a fix being pushed (but I could be wrong - it's not one of my primary boxes).

he never changed powerkey settings so it's set to shutdown

[Emporium]

he never changed powerkey settings so it's set to shutdown

Well, I just plugged in my B5 and E5, and they still both exhibit the same behavior, and no update available.
If you shutdown, and then power up the box, it goes to FULL volume. You can control it with the remote (so it is not the MAX volume setting enabled), but it starts at max. I tried toggling the MAX VOLUME settings in case something was latched, but no difference.

If you just unplug the box, and plug it back in (instead of doing s shutdown), it does NOT exhibit that behavior.
I don't know if it is in combination with other settings (I do have all the HDMI CEC settings turned off).
I have not tested it on my Classic, but I am assuming it is the same behavior as 'squirtNcider' has mentioned.

When I had mentioned the issue to Buzz, they did say that they were aware of it already, and fix would go out in next OTA update.

My boxes are currently at the following FW/SW versions. Is your son's box on the "beta" path or is it running the standard Public release ?

E5
FW: V20230324
BuzzTV: 5.0.799
--
B5
FW: V20230328
BuzzTV: 5.0.799


EDIT: just tested it on my X5 64AX-C which is running V2230328 and also 5.0.799.

I was not experiencing the issue with this device. After some checking, I realized that I had some of the CEC settings enabled (CEC Switch and Virtual CEC Switch). I disabled them all, went into liveTV, and then did a shutdown. Low an behold, after a shutdown and powerup, Volume was set to max. Repeated a few times, to make sure it was not an "accident" and it was reproducible.
To test the theory, I re-enabled both of those CEC settings, and repeated the tests and with CEC options enabled, the Volume issue could not be reproduced.

[dishuser]

I can't remember if I had mac added
when he's done work I'll ask him to check his version
I asked him if volume was loud when he turned it on and he told me "no not at all"

[Emporium]

Maybe one of the CEC options is enabled. I believe Virtual CEC is default. With CEC enabled, you don't get the issue. If all CEC is disabled, only then does it happen.

Anyhow, I reproduced it on my3 boxes earlier today again, and my buddy has the same issue on his E5 and B5.

Hey maybe there is a 3rd variable to reproduce it :)

[dishuser]

Maybe one of the CEC options is enabled. I believe Virtual CEC is default. With CEC enabled, you don't get the issue. If all CEC is disabled, only then does it happen.

Anyhow, I reproduced it on my3 boxes earlier today again, and my buddy has the same issue on his E5 and B5.

Hey maybe there is a 3rd variable to reproduce it :)

I think both cec are enabled on a new box

[squirtNcider]

'powerkey' definitions are set to 'sleep' in a new box as I had to manually set all my boxes to 'shutdown' when first set up.

[dishuser]

'powerkey' definitions are set to 'sleep' in a new box as I had to manually set all my boxes to 'shutdown' when first set up.

strange
every model I have was set to shutdown on first use

[dishuser]

just did a factory reset on my x5 and it was set to shutdown not suspend

[nobodyspecial]

I have no issues with max volume on my b5. Cec on or off made no difference

[nobodyspecial]

just did a factory reset on my x5 and it was set to shutdown not suspend

Same with any buzz I have ever set up

[Emporium]

I have no issues with max volume on my b5. Cec on or off made no difference

Strange.. I have reproduced it on my B5, E5 and my latest X5 AX-C. Are you running public f/w and s/w or latest beta ? I should check my other X5 since it has beta to see if I can reproduce on that one.
My buddy was the one who brought it up to me, since he bought a B5 and E5 also. And now has a Classic on order :)


And all my boxes are also set to "shutdown" by default.

[nobodyspecial]

Strange.. I have reproduced it on my B5, E5 and my latest X5 AX-C. Are you running public f/w and s/w or latest beta ? I should check my other X5 since it has beta to see if I can reproduce on that one.
My buddy was the one who brought it up to me, since he bought a B5 and E5 also. And now has a Classic on order :)


And all my boxes are also set to "shutdown" by default.

using public

[dishuser]

using public

confirmed with my son he's at 5.0.799

[squirtNcider]

I just did 2 classics for friends at work and they were both set to 'suspend'. I had to change them to 'shutdown'.
Also, any update on a possible fix for the max volume at start up with the classic? Just finished the 2 boxes and remembered about that when it happened.

[Emporium]

I just did 2 classics for friends at work and they were both set to 'suspend'. I had to change them to 'shutdown'.
Also, any update on a possible fix for the max volume at start up with the classic? Just finished the 2 boxes and remembered about that when it happened.

The fix for the max volume issue has been done, and will be included in the next OTA update. Unfortunately, I have no clue what the timeline for the next OTA update is.

[nobodyspecial]

Should be very soon