Ipguys - STB Blocked For a Lot of Users - Reseller

[Shastras]

Hello and thank you for having me. Sorry if this was asked before. I am a reseller for IPGUYS and for the last two weeks, I’ve had numerous people message me, some daily that their stb is blocked when they have more than 1 month remaining on subscription. I can reset it at the panel but then next day it seems to be blocked again.

I have escalated to my contact who sold me the panel and they say there’s nothing to be done.

Anyone know what is the reason and solution? I’m going to suggest a new Mac today and update those Mac’s and hope that does it. I would hate to have to move them to another url or provider.

Thanks!

[maird57]

I've had no issues. Send me a PM and I'll see if I can help you.

[crazy carl]

Hello and thank you for having me. Sorry if this was asked before. I am a reseller for IPGUYS and for the last two weeks, I’ve had numerous people message me, some daily that their stb is blocked when they have more than 1 month remaining on subscription. I can reset it at the panel but then next day it seems to be blocked again.

I have escalated to my contact who sold me the panel and they say there’s nothing to be done.

Anyone know what is the reason and solution? I’m going to suggest a new Mac today and update those Mac’s and hope that does it. I would hate to have to move them to another url or provider.

Thanks!

this might have to do with there actual location and there current ISP

[hotplay]

Below is the list of the well-known Internet Service providers that block various IPTV services.

Rogers NB & NL ON
BT Internet
SHAW Internet
Telus Internet
GLO FOBER
Most UK ISPs
GVTC Texas
Cik Telecom – PQ & ON
Bravo Telecom
Execulink
Infinitum
Virgin Media
AT&T
TalkTalk
Sky Broadband
Shaw internet
Spectrum
TMobile
Mobily
Orange
Bell
EE
Starlink
Wow
CenturyLink

[auggie]

more likely Throttled because users are most likely going OVER THEIR ALLOTTED BANDWIDTH on their account ?

[hotplay]

I don't think its throttling as he says hes blocked. Changing Protocol if using wifi makes a difference.

Those with VPN and provider throttling there network.

Choose a country (USA)
Then city (New York)
Then server to use. ( 05)

Set the protocol you are going to try

UDP IP - not good for streaming

UDP Open

Wireguard - not best for streaming

IKEv2 - great to stop throttling

OpenVPN

Other

Changes to any of these could make a big difference for your customers.

I would recommend you only change one of the items at a time, then test.
Otherwise you wont know what was the item you needed to change

[Highwayman]

i checked this this morning at&t is blocking this server works fine on verizon

will check xfinity later off to the lake the fish are biting.