XRS4500 Showing loss internet connection

[kaffka]

Hello

I have a XRS4500 with the firmware V20220919 and every once in a while ~2-3 hours, I get a big message on the screen showing :"lost internet connection please check your connection". However the tv keeps playing like nothing is wrong. If I press back twice it disapear (going to the EPG and back but on a VOD it's very annoying

Can I disable that message? and how?

Thank you

[dishuser]

how are you connected?

[kaffka]

by wifi, the router is about 10ft (3m) away on a dedicated band (AC)

[Putski]

I believe it's an internet issue, I get it once in awhile but gos away quickly.. with wifi

[Putski]

Also I'm maybe 6 to 8 feet away..

[dishuser]

I'm 45' away but am wired
way too many devices in my home to rely on wifi

[dishuser]

by wifi, the router is about 10ft (3m) away on a dedicated band (AC)

try using static

[Emporium]

Actually, try switching to 2.4Ghz band instead of 5Ghz.

5Ghz may be faster, but 2.4Ghz will give you a more stable connection over a longer distance. There is also such a thing as being "too close", especially if your router is not far from a corner wall, causing all sorts of strange reflections.

Wired is your best bet (I wired all my media devices). I hate WiFi for streaming. WiFi is fine for browsing, but streaming is a different story. Especially "if" you are relying on some ISP provided router which are rarely anything to write home about. I use 3 Cisco enterprise grade access points for my WiFi (5 bars in the whole house and even in the front or back yards) and still try to avoid it if I can.

Your device is actually disconnecting and then reconnecting. The fact that you don't see an interruption in the video is because of the internal buffering. If I disconnect my cable from my box, I can often go for about 7 to 10 seconds before it actually stops.

And hell 10ft away, I am sure you can find some sort of creative way to get the damn thing wired. Move the router, run it along the baseboards, and hell there are super thin wires nowadays also. I used one of these at my mom's place. Super thin, cheap and got it in white so it blended into the wall color. Ran it right on top of the baseboard and to avoid using clips, I ended up just using a tiny dab of hot glue at the edge where the wall meets the baseboard (every foot), and then laid the cable into it. You can barely tell it is there.


https://www.primecables.ca/p-381828-cab-pc-08029-slim-cat6a-28awg-utp-ethernet-network-cable-cmrft4-white-primecables-goslim#sku398614

[dishuser]

the reason I suggest static is years ago I would get disconnected when someone connected a phone or xbox
the last router ip they used was what I was I assigned when I powered up
can't have more than one using same

[Emporium]

the reason I suggest static is years ago I would get disconnected when someone connected a phone or xbox
the last router ip they used was what I was I assigned when I powered up
can't have more than one using same

I see your point and for sure only 1 device can have a specific IP :)

Then that is a huge flaw/bug in the dhcp server (of the router - or whichever device is handling the DHCP) :) They have leases for a reason. If they disconnect without releasing the IP, the IP should not be given to any other device until the lease expires. If the lease expires, then it is free to be assigned to someone else since even if the previous device tries to reconnect, it's lease would have expired and required to request new IP. I rarely use static for WiFi, but I see you point to avoid conflict if you know what is not used.

My DHCP range is typically from .10 to .199 (for dynamic devices like phones, tablets, laptops, etc..). I reserve .200 to .240 for static IP reservations. Still done by DHCP request, but certain devices will always get the same IP, like my printer, VoIP ATA, Media boxes, my NAS servers, and gaming PCs, etc... Anything above 240 is for core networking (router, firewall, managed switches, WAP, etc..). And I have other DHCP scopes for my other VLANs (for IoT devices, guest networks, vpn serer, etc..). All is managed on my firewall and that way I am no dependant on my WAN device (ie: ISP modem) for my internal IPs. Change from one ISP to another will not affect internal layout or access rules.

[brandy1]

I have a LG Smart tv and the internet problem was solved by turning internet off on LG TV!

[kaffka]

Thank you everyone.

I did put a wire to connect and I haven't see the message since. So it's definitely the wifi.

[Maestro701]

Thank you everyone.

I did put a wire to connect and I haven't see the message since. So it's definitely the wifi.

I had this issue recently with the 4900, installed a new router and was using 5gh band but the house walls are too thick and got that message. Video stopped but audio kept on, changed to 2.4ghz and it's good