X5 .... Rebooting itself frequently

[sg2100]

As the title states , a couple weeks back while watching any service , either Live Tv or watching
VOD , tv screen goes blank . Red light on box flashes 3 times and
Buzz logo appears and boots into menu .

On average this happens 4 to 5 times each day .

Has anyone else had this same issue . Firmware is latest and up to date. 5.0.906


Ps. Bluetooth remote also drops connection many times , but that is another bug to discuss.

[dishuser]

are you using original power supply?
what firmware and software versions are you at?

[sg2100]

are you using original power supply?
what firmware and software versions are you at?

All original equipment , only got the box a month ago .

5.0.906 is latest with no more updates 10/19/2023

[dishuser]

try a different hdmi cable

[sg2100]

try a different hdmi cable

will do ..

[Ryu]

check outlet make sure is good or try another if possible.

[Maestro701]

A factory reset is also worth a try

[Emporium]

I'm assuming the X5 has plenty of room to cool ? It is not tucked away in some tight spot, with 3 books sitting on top of it ?

The case does act like a heatsink, and therefore needs to be open (so the warm air can dissipate).

And like mentioned above, a factory reset is not a bad idea. I know, it is new, but I did have an E5 that acted strange at one point even though it was new. A quick factory reset, and all issues went away.

If the problem persists, and it is a new box, I am sure buzz will take care of it. It can happen to the best of them. But let's try the basics first.

[sg2100]

Solved �� ... The wall outlet has Loose hole and low and behold the adapter plug would slowly slide out of contact
replaced the outlet .

Thanks for everyone's help