Ok3-slow to come in

[leafs99]

Good afternoon,

I am noticing that ok3 is having issues to connect to a chann.
It eventually pops in after 20 seconds or so.
Confirmed with a few other people

Thanks

[Anth]

Yeah ok3 is down for me as well

[squirtNcider]

Its also OK4 as I just got bombed with phone calls. Some come in slow but others not at all.

[jimmbob]

Good afternoon,

I am noticing that ok3 is having issues to connect to a chann.
It eventually pops in after 20 seconds or so.
Confirmed with a few other people

Thanks

Experiencing the samething with ok4. Seems to be even worse now.

[herk]

Network issues on our end We are working on it.

[leafs99]

As of 4:00am eastern time, it seems to be working at my end. Not sure when it came back up , it looks all good now, stable and quick channel changes
Thanks

[nobodyspecial]

Ok4 working well here too

[tml73]

still down ok4 black screen not even loading portal

[nobodyspecial]

still down ok4 black screen not even loading portal
Maybe get your mac reset?
Ok4 working fine.

[tml73]

I did and still nothing but at work now so have to wait til I get home to check again...thanks for response

[tml73]

Anyone else having the error loading portal after this maintenance on the servers ?have a couple different friends having this error ...thanks in advance for any help

[cownuts]

yep. had to delete server data and re enter server info. also in one had to go to second server portal and re enter info as portal one was not recognized. not sure if this was a server issue but these corrections worked.

[tml73]

thank you soo much for reply and help..I will try that when I get home ..also are you using stb emu pro?that's what we are using

[Emporium]

thank you soo much for reply and help..I will try that when I get home ..also are you using stb emu pro?that's what we are using

There is a comment on the OK3/4 panel which states the following. Is your STBEmu setup as such ?
https://www.satfix.to/attachment.php?attachmentid=29859&d=1714420198









.

[dishuser]

no issues on ok3 using mac

[tml73]

ok so tried the ID and it didn't work tried different android boxes different internet providers updated stb emu pro and it starts to load portal goes black then connection error can't load portal error comes up again and have few other friends with this problem as well 3 on ok4 1 ok3 and 1 ipguys and I have no idea what else to try super stumped

[dishuser]

ok so tried the ID and it didn't work tried different android boxes different internet providers updated stb emu pro and it starts to load portal goes black then connection error can't load portal error comes up again and have few other friends with this problem as well 3 on ok4 1 ok3 and 1 ipguys and I have no idea what else to try super stumped

are you using a vpn?

[Emporium]

Also, after changing/adding device ID stuff, you may need to ask your reseller to do a reset on the portal for your account. The account will "marry" to the first box that connects to it.

[tml73]

no none of us are using VPN and we were and have been running iptv for years with no problems until this past thurs and til now just no idea what it could be or what to try

[tml73]

yes had them reset and still nothing

[Emporium]

no none of us are using VPN and we were and have been running iptv for years with no problems until this past thurs and til now just no idea what it could be or what to try

You should probably TRY a VPN, to makes sure it is not ISP blocking.

Not long ago, the largest cable internet provider here in QC ended up blocking OK4. I ended up switching those affected and had no VPN available to OK3. Lasted about a week before they lifted the block. But I would not be surprised if it was a test of future things to come.

I had 3 customers that flagged to me that they were down last week (most others have backup services [as they should] so they don't care), but they are back up now with no issues.

[tml73]

I will try VPN see if that does the trick fingers crossed as i am super stumped and pulling my hair out...what I have left lol...very much appreciate all the help and suggestions

[dishuser]

You should probably TRY a VPN, to makes sure it is not ISP blocking.

Not long ago, the largest cable internet provider here in QC ended up blocking OK4. I ended up switching those affected and had no VPN available to OK3. Lasted about a week before they lifted the block. But I would not be surprised if it was a test of future things to come.

I had 3 customers that flagged to me that they were down last week (most others have backup services [as they should] so they don't care), but they are back up now with no issues.

anytime I've used a vpn I get forbidden or not supported

[Emporium]

anytime I've used a vpn I get forbidden or not supported

I have not tried OK3 with VPN for a while. OK4 I know works with VPN since I have used it myself (since my ISP is a flanker brand of the one that was blocking, so I was affected also a while back). OK3 I know used to block VPN I believe, but I thought they had eased up no that a little while back (But I could be wrong).

[dishuser]

I have not tried OK3 with VPN for a while. OK4 I know works with VPN since I have used it myself (since my ISP is a flanker brand of the one that was blocking, so I was affected also a while back). OK3 I know used to block VPN I believe, but I thought they had eased up no that a little while back (But I could be wrong).

just tried and got not supported

[leafs99]

About a month ago, I used the free version of windscribe vpn and was able to connect to ok3 with no issue while running the free vpn.

Tried to use Ipvanish or cyberghost and the not supported message pops up.

Another person used nordvpn and connected with no issues with that vpn, his isp provider was some very small player.
Thanks

[nobodyspecial]

Ok4 not working with vpn ipvanish

[Emporium]

On my boxes when I use VPN it is always Windscribe, and typically I use a Canadian server.

OK4 I know works with Windscribe (myself and a few friends have used it when videotron was blocking it). OK3, I have not tried in a while, so I can't comment.