Bigpineguy Retired
04-08-2011, 12:27 PM
My neighbor was having problems with her laptop, it would boot up, but only get a black screen with the cursor , you could move the cursor around, but nothing would respond , I googled it , and found many others with same issue, Now, I read that using the windows disc and using the "repair" feature should fix it, But I could not open task manager , And I couldn't get it to boot from disc, I changed boot menu in 2 places to boot to disc first, but it would still boot straight to windows, tried many times...
This is a HP G56 series laptop with Windows 7 home Premium ( don't know the exact model number, it's not here right now )
After doing more reading, I decided to put it back to factory restore, followed the instructions to the "T" and backed up everything on it, it was about 40Gig, so, I backed it all up to an external hdd , I double checked to make sure that the files were on my external , there is a folder labeled "Backup files 04-07-2011" and it's the correct size, but all the files are a .WIN ext.
everything looked correct as far as I could tell, I did the factory restore ( out of the box state ) which fixed all problems, and it's working great now, But! I can't seem to get the backup program to restore the files from the external back to her laptop, and there is important files, pictures and stuff that she needs to have back on her computer.
This is what I was following to do this :
HP Backup and Recovery Manager: restore files
Welcome to this demonstration of HP's Backup and Recovery Manager. This free software comes bundled with HP business desktop and notebook computers and is part of a reliable backup solution. This software can help you recover files or folders after an accidental deletion or even restore your entire system after a disaster. In this demonstration, you'll see how to restore data from a backup that you previously created. You'll also learn about system restore options for complete data recovery protection.
Let's see how to restore files in HP Backup and Recovery Manager. The first step is to open the application by clicking Start and then selecting HP Backup and Recovery Manager from the programs list in Windows Vista.
The initial screen that appears is the Welcome page for the HP Backup and Recovery Manager.
Click Next at the bottom right of the wizard…
… and a list of options will appear. Select Perform a recovery and you'll notice that a summary of what you can accomplish will appear at the bottom. To continue…click Next again.
Now you have some options to perform a recovery. The first option lets you select the specific files and folders to restore.
The second option lets you back up your personal data before running the recovery process.
And the third option lets you perform PC Recovery, which helps you restore your system to its factory defaults or another point in time by selecting a recovery point. This is the option you would select in the event of a severe crash or other disaster.
For this demonstration, let's select the first option so we can learn how to restore files and folders. Notice that a description again appears at the bottom of the screen.
Then click Next.
A welcome screen lets you know you're using the File Recovery Wizard. To continue, click Next again.
Now that you're in the File Recovery wizard, you can choose one of two options. The first choice is recommended for most users and the second is more advanced and best for experienced users. The first option will let the recovery wizard lead you through the process step by step. This is usually the easiest method. The wizard is straightforward and pretty self-explanatory.
For this demonstration, let's review the second option, because it will allow us to delve into the choices you might face. Select the Go to Advanced Backup and Recovery Manager option for experienced users.
And then click Next.
The Advanced Recovery Manager lets you choose precise options for recovering your data.
To get started, click Open backup at the far left. The other options are grayed out for now.
A file folder list will appear. Expand the folders as necessary to select the location of your backup file. It can be on your hard disk, a CD or DVD, a flash drive or a network drive.
Once you've located the backup file, click on it to select it and then…
Click the Add button to the right of the folder pane.
You'll see the backup file now appears in the List of scheduled backups to recover. Click OK.
If you protected your backup file with a password, the Password dialog box appears.
Enter the password if necessary.
And then click OK to continue.
Now that you've selected a backup file to recover, several of the icons are now selectable. Click Select files to go on to the next step.
An expanded file folder list appears. To select all the files in the backup file, select the checkbox at the top.
You can also select individual files and folders from the list. Only the items you select will be restored from the backup file. Remember to use the scroll bar to ensure you find all necessary files if you use this option.
If you want to restore all the files in a particular folder, just click the checkbox next to that folder. For example, select the Documents checkbox to restore all the files and folders in the Documents folder.
Note that all the files and folders within the Documents folder now have a checkmark next to them. For this demonstration, we want to restore only three files from the Documents folder. This would be useful if files were accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin.
To specify the files, first click the Documents checkbox again to deselect all the files and folders within the Documents folder.
Now you can choose specific files. For this demonstration, we'll restore the three documents near the top.
When you're finished selecting files and folders click OK.
Now none of the icons are grayed out and the info at the bottom of the wizard reflects the three files selected to recover. To continue with the demonstration, click Select Location.
You have two options for recovering files. You can recover them to the original location, in this instance to the Documents folder on your hard drive…
Or you can select a new location for the file and folder recovery. Select the second option if you'd like to do this.
Once you click Recover file to the following location, you will need to select a location in the file folder tree show below.
You can also click the New folder button below the pane. For this example we'll create a new folder named Recovered Files and then restore files to that location.
Click the New folder button once you know where you'd like it to appear and then…
Type the new folder name, in this example it's Recovered Files.
Once you've created the new folder, click OK.
The next step is to define settings. Click on that icon to continue.
You have several options; select the one appropriate for your recovery process. For this demonstration, we'll choose to keep the most recent file.
After you've made that selection, click OK.
To complete the process, click Recovery.
A pop-up window will verify that you want to start the recovery process now. Click Yes.
A progress bar will appear; depending on the amount of data you're recovering, this may take a few moments.
Once the process is complete, the HP Backup and Recovery Manager will confirm that files were successfully restored. Each recovered file or folder will be listed. If there was a long list, you may need to use the scroll bar to see all the results.
Click Finish when you're done.
Now we've walked through the process to restore data from a backup that you had previously created. You also learned a bit about PC Recovery, which lets you restore your system to its factory defaults or to another specified point in time. Should you accidentally hit delete or a disaster strikes, you're prepared to recover the lost data from your backup files.
My problem is that it's not finding the backup folder on my external to restore with .
I am wandering if I need to connect it back to my laptop and do it as a "network" and try and find it that way...
Hoping that someone else has went through this already and know a simpler way...
BPG~
This is a HP G56 series laptop with Windows 7 home Premium ( don't know the exact model number, it's not here right now )
After doing more reading, I decided to put it back to factory restore, followed the instructions to the "T" and backed up everything on it, it was about 40Gig, so, I backed it all up to an external hdd , I double checked to make sure that the files were on my external , there is a folder labeled "Backup files 04-07-2011" and it's the correct size, but all the files are a .WIN ext.
everything looked correct as far as I could tell, I did the factory restore ( out of the box state ) which fixed all problems, and it's working great now, But! I can't seem to get the backup program to restore the files from the external back to her laptop, and there is important files, pictures and stuff that she needs to have back on her computer.
This is what I was following to do this :
HP Backup and Recovery Manager: restore files
Welcome to this demonstration of HP's Backup and Recovery Manager. This free software comes bundled with HP business desktop and notebook computers and is part of a reliable backup solution. This software can help you recover files or folders after an accidental deletion or even restore your entire system after a disaster. In this demonstration, you'll see how to restore data from a backup that you previously created. You'll also learn about system restore options for complete data recovery protection.
Let's see how to restore files in HP Backup and Recovery Manager. The first step is to open the application by clicking Start and then selecting HP Backup and Recovery Manager from the programs list in Windows Vista.
The initial screen that appears is the Welcome page for the HP Backup and Recovery Manager.
Click Next at the bottom right of the wizard…
… and a list of options will appear. Select Perform a recovery and you'll notice that a summary of what you can accomplish will appear at the bottom. To continue…click Next again.
Now you have some options to perform a recovery. The first option lets you select the specific files and folders to restore.
The second option lets you back up your personal data before running the recovery process.
And the third option lets you perform PC Recovery, which helps you restore your system to its factory defaults or another point in time by selecting a recovery point. This is the option you would select in the event of a severe crash or other disaster.
For this demonstration, let's select the first option so we can learn how to restore files and folders. Notice that a description again appears at the bottom of the screen.
Then click Next.
A welcome screen lets you know you're using the File Recovery Wizard. To continue, click Next again.
Now that you're in the File Recovery wizard, you can choose one of two options. The first choice is recommended for most users and the second is more advanced and best for experienced users. The first option will let the recovery wizard lead you through the process step by step. This is usually the easiest method. The wizard is straightforward and pretty self-explanatory.
For this demonstration, let's review the second option, because it will allow us to delve into the choices you might face. Select the Go to Advanced Backup and Recovery Manager option for experienced users.
And then click Next.
The Advanced Recovery Manager lets you choose precise options for recovering your data.
To get started, click Open backup at the far left. The other options are grayed out for now.
A file folder list will appear. Expand the folders as necessary to select the location of your backup file. It can be on your hard disk, a CD or DVD, a flash drive or a network drive.
Once you've located the backup file, click on it to select it and then…
Click the Add button to the right of the folder pane.
You'll see the backup file now appears in the List of scheduled backups to recover. Click OK.
If you protected your backup file with a password, the Password dialog box appears.
Enter the password if necessary.
And then click OK to continue.
Now that you've selected a backup file to recover, several of the icons are now selectable. Click Select files to go on to the next step.
An expanded file folder list appears. To select all the files in the backup file, select the checkbox at the top.
You can also select individual files and folders from the list. Only the items you select will be restored from the backup file. Remember to use the scroll bar to ensure you find all necessary files if you use this option.
If you want to restore all the files in a particular folder, just click the checkbox next to that folder. For example, select the Documents checkbox to restore all the files and folders in the Documents folder.
Note that all the files and folders within the Documents folder now have a checkmark next to them. For this demonstration, we want to restore only three files from the Documents folder. This would be useful if files were accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin.
To specify the files, first click the Documents checkbox again to deselect all the files and folders within the Documents folder.
Now you can choose specific files. For this demonstration, we'll restore the three documents near the top.
When you're finished selecting files and folders click OK.
Now none of the icons are grayed out and the info at the bottom of the wizard reflects the three files selected to recover. To continue with the demonstration, click Select Location.
You have two options for recovering files. You can recover them to the original location, in this instance to the Documents folder on your hard drive…
Or you can select a new location for the file and folder recovery. Select the second option if you'd like to do this.
Once you click Recover file to the following location, you will need to select a location in the file folder tree show below.
You can also click the New folder button below the pane. For this example we'll create a new folder named Recovered Files and then restore files to that location.
Click the New folder button once you know where you'd like it to appear and then…
Type the new folder name, in this example it's Recovered Files.
Once you've created the new folder, click OK.
The next step is to define settings. Click on that icon to continue.
You have several options; select the one appropriate for your recovery process. For this demonstration, we'll choose to keep the most recent file.
After you've made that selection, click OK.
To complete the process, click Recovery.
A pop-up window will verify that you want to start the recovery process now. Click Yes.
A progress bar will appear; depending on the amount of data you're recovering, this may take a few moments.
Once the process is complete, the HP Backup and Recovery Manager will confirm that files were successfully restored. Each recovered file or folder will be listed. If there was a long list, you may need to use the scroll bar to see all the results.
Click Finish when you're done.
Now we've walked through the process to restore data from a backup that you had previously created. You also learned a bit about PC Recovery, which lets you restore your system to its factory defaults or to another specified point in time. Should you accidentally hit delete or a disaster strikes, you're prepared to recover the lost data from your backup files.
My problem is that it's not finding the backup folder on my external to restore with .
I am wandering if I need to connect it back to my laptop and do it as a "network" and try and find it that way...
Hoping that someone else has went through this already and know a simpler way...
BPG~