Remote control stopped working on CW4000

I had some sort of power surge or something and had to replace the power supply and buy a new compact flash memory, but now everything is working fine except the remote control does not work. It lights up when you press the buttons, but no reaction to the box. It's either the remote control went bad or the PCB IR board in the front is bad.

1) How can I replace the PCB IR in the front?/
2) Where can I buy a 2nd remote control?
3) Will a USB to IR work? I saw them at Fry's, but it comes with a drivers disk, so not sure now to install that on a non-Windows or no-MAC setup.

Kurt

If you had to replace the compact flash memory I would start with a do over on the box . Mack a back up disk first . This will save your sat info and iks setup . You will need to put your sc back on. Use 16r1 iso image and then go to 17r2. If it still won't work I would replace the ir bored. Look on the CW site I think there is more info there or you will need to look on the old site with the way back machine . The thread on that is with the cw3000hd info. A harmony 670 remote will work after it is setup.

Dear Mindbender,

I have backup disks with all my settings and I went up to 16r1 iso image and then I put the SC back on and everything is working fine, but the remote control still doesn't work. I even tried installing 15 ver 1, which came with the unit and the remote control is not working. The Captiveworks site doesn't have any info on replacing the card or any contact information that I know of.

Are you saying the Harmony 670 will work without me replacing the PCB IR board in the unit? If that is the case, then I would go to Best Buy and try that today. I had to reset my bios settings and it's recognizing a floppy drive. Do I need to turn that off for the PCB IR board to work? Would anything in the bios settings effect if the remote control sensor is activated or is that all software based? I am really stuck here, so any help would be greatly appreciated and rewarded.

Hum...I know nothing about this box, but in others the IR sensor is a three pin integrated circuit with a photo diode inside and a amp to clean up the signal to get to TTL like levels. The sensor runs on 5 volts typically just like the usb port might share but can be bought in 3.3V versions. If you had an odd enough power fail, the sensor might be bad but you could test that pretty easy--use a capacitor to pin that looks to be not ground or +V and feed it to a audio line-in on a PC (or you could feed it to any line-in on a stereo using capacitor and just listen to the sound). The remotes typically use a carrier on time of about 500 micro seconds and off times of 500 micro sec or 1000 micro sec--that is 2000 Hertz to about 1500 Hertz tones. I've even held AM receivers close to a remote and been able to hear the thing work when a button is pressed, but with a linux based box, I bet there is too much noise generated for you to try that inside the box.

Quote:

---

Originally Posted by chasek77

Dear Mindbender,

I have backup disks with all my settings and I went up to 16r1 iso image and then I put the SC back on and everything is working fine, but the remote control still doesn't work. I even tried installing 15 ver 1, which came with the unit and the remote control is not working. The Captiveworks site doesn't have any info on replacing the card or any contact information that I know of.

Are you saying the Harmony 670 will work without me replacing the PCB IR board in the unit? If that is the case, then I would go to Best Buy and try that today. I had to reset my bios settings and it's recognizing a floppy drive. Do I need to turn that off for the PCB IR board to work? Would anything in the bios settings effect if the remote control sensor is activated or is that all software based? I am really stuck here, so any help would be greatly appreciated and rewarded.

---

I was incorrect on the remote , it is a harmony 610 . I would set the bios to stock an try ,then replace the IR bored if that did not work. 4k and 3k have the same mb her is the info from CW sit .


I accidentally disconnected my remote control module.

It is extremely important that you hook up the module correctly or you will fry the circuit!
The red wire of the cable goes to the 5V pins. The missing * represents the missing pin on the motherboard connector. The key is to match the red wire to the pin labeled VBus.

If you go there under frequently asked questions there is remote info also a pic. Of plug in .
You can unplug the box , then push power on for a few seconds then plug in and trie agin . This will reset the CMOS.
You may also want to test the on bored battery or just remove and replace it with a new one.

I ordered a USB external IR receiver and was going to try that with my CW4000 remote to see if that fixes the issue. If not, then I will try the Harmony 610.

I have already set the bios to default values and fail safe values and it doesn't work. I need to know who makes the IR board, so then I can order a new one. The numbers on the PCB board dont' show up in Google searches. The motherboard appears to be working fine with no issues.

I think when I was fixing the power supply and the flashcard I accidentally had the wires reversed and maybe fried the PCB board for the IR. Can you send me the link you are using for the Captiveworks remote info? THe voltage on the battery on the motherboard was fine.

I either need the part to replace the IR PCB board or I need to bypass it by getting an Ir external USB receiver and getting it to work with my remote control or the universal remote control that you referenced. I don't think the actual remote control is busted because slingbox on my laptop was changing channels until this happened ,which tells me it's a bad card or wire. Could be a bad motherboard port, but I tried the one next to it and had the same issue. It's basically plugged into a USB1/2/3 jumper.

Quote:

---

Originally Posted by chasek77

I had some sort of power surge or something and had to replace the power supply and buy a new compact flash memory, but now everything is working fine except the remote control does not work. It lights up when you press the buttons, but no reaction to the box. It's either the remote control went bad or the PCB IR board in the front is bad.

1) How can I replace the PCB IR in the front?/
2) Where can I buy a 2nd remote control?
3) Will a USB to IR work? I saw them at Fry's, but it comes with a drivers disk, so not sure now to install that on a non-Windows or no-MAC setup.

Kurt

---

friend you can find a replacement remote on ebay,or remotes.com....

I searched on Ebay for CaptiveWorks 4000 remote controls and nothing came up. I also tried to find IR PCB boards on ebay that matched mine and nothing. If you can send me a link to one, then I would be glad to purchase it. It's not the remote control that is bad. It's the PCB board located on the front part of the unit. Should I post a picture of it, so we can get some information on who makes it?

the IR sensors are pretty standard items, but come in many pinouts and for a number of carrier frequencies (your is likely 38 KHz carrier) and for 5V as well as 3.3V. Figuring out the sensor to put in would be pretty easy though--voltage and ground are easy to figure out visually or with the aid of a voltmeter. They cost 1-2 $. Easy to replace.

Quote:

---

Originally Posted by chasek77

I searched on Ebay for CaptiveWorks 4000 remote controls and nothing came up. I also tried to find IR PCB boards on ebay that matched mine and nothing. If you can send me a link to one, then I would be glad to purchase it. It's not the remote control that is bad. It's the PCB board located on the front part of the unit. Should I post a picture of it, so we can get some information on who makes it?

---

Fond this and more to come. Not sounding good. Might want to go this way.

Welcome Guest!
Want to take part in these discussions? If you have an account, sign in now.
If you don't have an account, apply for one now.
CW4000 & CW3000 Discussion: Best wireless keyboard and mouse for cw4000Bottom of Page
1 to 5 of 5

peru1566 Feb 26th 2009 permalinkReport Post
Hi,
Anybody know what is the best wireless keyboard and mouse for cw4000? Pls. help me

thanks
peru

dikran Feb 26th 2009 permalinkReport Post
Captiveworks Forum Administrator
search the forum and you will see multiple threads with model numbers and experiences, etc.

armen Feb 27th 2009 permalinkReport Post
I am using ADESSO model # WKB-4000US Google it you will find it

Mobyforce1 May 29th 2009 edited permalinkReport Post
I got this one for mine. WOrked right out the box, like a champ. The mouse thing is way better than expeceted

Adesso 2.4 GHz RF Wireless Mini Keyboard with Optical Trackball

AooShh May 30th 2009 permalinkReport Post
I am using Logitech Dinovo Edge. No complaints.

http://www.logitech.com/index.cfm/ke...s/192&cl=US,EN

~A

1 to 5 of 5

CW4000 & CW3000 Discussion: Ir Sensor CW 3000 HDBottom of Page
1 to 6 of 6

mattryan Feb 14th 2009 permalinkReport Post
How do i order a new Ir Sensor? I accidentally broke mine. Glass part is broken and wires cut.

Thanks,
Matt

MotleyFool Feb 14th 2009 permalinkReport Post
CW will sell you a new one, but you need to send in the old one to get it replaced.

mattryan Feb 14th 2009 permalinkReport Post
Well then if i need to send the old one in im screwed becasue i threw it away.
Any other way to get one? is their a third party sensor i can use?

Thanks.

MotleyFool Feb 14th 2009 permalinkReport Post
Did you throw out everything, including the electronics?

The CW-LMC software verifies you have a genuine CW system by doing various hardware checks. One of those checks looks at the IR receiver hardware.

dikran Feb 14th 2009 permalinkReport Post
Captiveworks Forum Administrator
We need the old sensor to sell you a replacement.

John Feb 14th 2009 permalinkReport Post

John Feb 14th 2009 permalinkReport Post
Captiveworks Forum Administrator
Correct, you may want to look for the old cut up parts. The only way to purchase a replacement is send in the orignal.

This all came from the old sit . Read how to use the waybake machine and read the old sit. From this info I think you may be sol . But I will do some more looking.

CW4000 & CW3000 Discussion: plugging remote sensor cable into motherboardBottom of Page
1 to 5 of 5

quicksilver Feb 16th 2009 permalinkReport Post
"The key is to match the red wire to the pin labeled Vbus"
Is this the multicolored band of pins on the rev2 motherboard?
If so does the remote sensor cables red wire, plug in the green pin, on the row of 5 pins,but not the row of 4 pins right next to it?
I'm probably the only one that has to ask this,because i'm probably not looking in the right place,and I don't see a pin labeled VBus. I just want to be very sure I get it right , so I don't fry the circuit.

dikran Feb 16th 2009 edited permalinkReport Post
Captiveworks Forum Administrator
On a Rev. 2 motherboard, there should be 3 sets of headers each containing two rows of pins. One of the two rows has 5 pins and the other has 4 pins. The headers are located towards the front left side of the motherboard. You can follow the USB cable coming out of the USB port on the front or the cable coming out of the card reader on the front and check where it is plugged in the motherboard.

The key is to have the black wire match the black colored pin on the motherboard header. To make it simple, if your cable is 5 pins, plug it to the 5 pin header. If your cable is 4 pins, plug it to the 4 pin header.

quicksilver Feb 16th 2009 permalinkReport Post
This is starting to make sense,but I want to be sure.o.k I have a 5 pin remote sensor cable,so it plugs into the 5pin muticolored header located between where the
usb cable and the card reader cable plug in the motherboard.There are two black wires on one side of the remote sensor cable{ the fourth and fifth wire}.The fourth black wire will match up to the black pin ,the fifth black wire will match up to the yellow pin, is that correct? It would make it so much easier if the colors on the cable and header were the same.

dikran Feb 16th 2009 permalinkReport Post
Captiveworks Forum Administrator
You are correct. The 5th black wire goes into the yellow pin.


If you need a new remote hear is more info.

CW4000 & CW3000 Discussion: Universal Harmony RemotesBottom of Page
1 to 4 of 4

mastercraftsman Dec 28th 2008 permalinkReport Post
Purchased a Harmony 659 from Sam's for Hubby.... did not work at all - 'older protocol' is what logitech told us - not compatible at all with CW3000.

After over 4 hours on the phone with logitech, was recommended to purchase #'s 510/520 or 550 as they utilize a newer protocol. Ended up purchasing a 510 (only thing they had in stock at Bestbuy, $100.... the 550 would have been only $50).... had the package open 10 minutes and things are working great! If you reference the aforementioned incident here (11/2008 by kix20) #081102000033 and the prior incident number (avis59 from 3/2008) #071017-003560, there should already be over 50 commands programed in raw format that logitech can copy into your account - HUGE timesaver! Don't get me wrong, we still have some tweaking to do, but very pleased overall so far.....

so don't hesitate - go for the universal remote!

srsrsr Jan 13th 2009 permalinkReport Post
Hey Mastercraft...
I bought the 550 and same as you wherever they get the info on the default keys for this I dont know but it would be better if they didnt put anything in it at all.. I basically had to learn amost every command.. It is working pretty good now cept a few things.. watch tv activity doesn end up controlling the captiveworks device without going to devices and changing to that manually.. I think a quick hook up to the usb will fix that... and also one question....

I find that it is dead slow in changing channels in the epg. I tried there faster settings but it only lets me go to 100.. is there a way to make it faster that you found?

So If I can fix that I will be happy.. I mean I have a small entertainment area and 5 remotes.. this is a real timesaver in the long run.. plus i like that the setup is on the computer so people arnt changing it sitting in your livingroom ;)

vinayakpandit Jan 13th 2009 permalinkReport Post
I just configured my Harmony 500 for the CW4000HD as well works very well for the most part. I am able to control the captive box when in the activties menu. But also have the slow scrolling up/down channel problem. Also when in the EPG the page up/down does not work at all. If anyone has any ideas on how to fix that I would appreciate it.

srsrsr Jan 13th 2009 permalinkReport Post
Hi,
If you are trying to make the epg scroll what I did was to learn it from the captiveworks remote.. so what i did was just use the logitec direction up to be direction up arrow on circle in captiveworks remote etc... after I made the ok on the logitec the enter or select and then I made the exit on the logitec the back button on the captive works and the prev is the appexit.

Finally I took away the default extra buttons that will be seen in the lcd and changed them to the four colours.. that way top left becomes red top right becomes blue.. anyway this is how I did it and it feels pretty close.. but the direction up in guide is real slow.. I may call them and ask if there is a way to fix this.

jvvh5897,

I don't know if it's the sensor that needs to be replaced of if it's the whole PCB IR board. You said easy to replace. Do you mean the sensor or the board, because if I fried the board, then replacing the sensor won't help me any. Do you have a link to where I can replace the board? I read the post where Captiveworks has to get your old part to send you a new part, but the problem is there is no way to contact Captiveworks anymore. Am I wrong about this? I went to www.captiveworks.org and nothing for support. A wireless mouse or keyboard is not a viable option. It's good for surfing, but that is about it.

Kurt

Quote:

---

Originally Posted by chasek77

jvvh5897,

I don't know if it's the sensor that needs to be replaced of if it's the whole PCB IR board. You said easy to replace. Do you mean the sensor or the board, because if I fried the board, then replacing the sensor won't help me any. Do you have a link to where I can replace the board? I read the post where Captiveworks has to get your old part to send you a new part, but the problem is there is no way to contact Captiveworks anymore. Am I wrong about this? I went to www.captiveworks.org and nothing for support. A wireless mouse or keyboard is not a viable option. It's good for surfing, but that is about it.

Kurt

---

friend you can find the whole remote control at incrediblefta I see that they have them,just google it friend....

Does anyone read my threads or do they just try to convince me to get a new remote control. I have stated in numerous texts that the remote control is NOT the problem. The problem is the PCB IR board inside the CW4000. If you don't know what that is, then please refrain from telling me to go to such and such a site for a new remote control. If you read my posts you would know that isn't my problem. Sorry to be an ass, but really frustrating dealing with people telling me to go to the Captiveworks site when they themselves haven't been there in years. Send me a link to the board or to Captiveworks support, but stop sending me useless information.

Quote:

---

Originally Posted by chasek77

Does anyone read my threads or do they just try to convince me to get a new remote control. I have stated in numerous texts that the remote control is NOT the problem. The problem is the PCB IR board inside the CW4000. If you don't know what that is, then please refrain from telling me to go to such and such a site for a new remote control. If you read my posts you would know that isn't my problem. Sorry to be an ass, but really frustrating dealing with people telling me to go to the Captiveworks site when they themselves haven't been there in years. Send me a link to the board or to Captiveworks support, but stop sending me useless information.

---

You can not get the board because CW needs to program it . So as I told you , you are sol . You will need to use a wireless key board.