Won't turn on

Bought this XRS4900 a year ago May. I put it away when I purchased an X5 to test. Pulled it out today and it won't turn on. The red light comes on. I tried the original remote, an X5 remote and the Harmony One remote that was programmed for it. No luck. Did the toothpick thing in the AV port. I contacted Buzz and their answer was it's DOA. I was surprised that they didn't give me any suggestions, just said to purchase a 5 series box. Sounds like customer support is not as good as it used to be!!! Any suggestions???

are you using original power supply?
the one from the x5 won't work

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Originally Posted by dishuser

are you using original power supply?
the one from the x5 won't work

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Good call Dishuser. Hopefully that's the issue. I have been trying the x5 one. I'll have to find the original one.

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Originally Posted by maird57

Good call Dishuser. Hopefully that's the issue. I have been trying the x5 one. I'll have to find the original one.

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x5=5 volt
4900=12 volt
huge difference ;)

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Originally Posted by maird57

Good call Dishuser. Hopefully that's the issue. I have been trying the x5 one. I'll have to find the original one.

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All is good. Works fine. I'm surprised that Buzz didn't ask me that!!!

Thanks Dishuser!!!

You're lucky you didn't go the OTHER way (12v to 5v stb).You would be needing some new hardware.

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Originally Posted by maird57

All is good. Works fine. I'm surprised that Buzz didn't ask me that!!!

Thanks Dishuser!!!

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I better remind them to dumb it down

That’s the way Dishuser is, he really knows his voltages.