stb blocked samsumg tv moved)

[pennyjoe2]

iam geting stb blocked using on Samsung tv

[dishuser]

iam geting stb blocked using on Samsung tv

you should start your own thread

[RIDER]

iam geting stb blocked using on Samsung tv

also you should contact your provider. once is blocked best is to contact them
if your using the server which are being mentioned over this forum . please let us know which server is that.

Good luck

[dishuser]

reboot modem/router

[tonyboy1223]

Here is the solution from Smart STB...

We checked your app and found out the problem.

This problem is caused usually when you use a Portal with Smart STB and other apps like STBEMU with the same Virtual MAC.

Or when your Virtual MAC is not added with correct settings and anti-abuse checks from the Provider kick in.

Other cases is that Provider tests with your Virtual MAC from STB EMU app and this causes the BLOCK.

However other reasons may be that your TV MAC changed. This also changes Virtual MAC but keep Serial number and can cause Provider's protection to ban your TV.

HOW TO GET AROUND THIS:

First, unplug your TV for 15 minutes. Then start the APP again. You will get a new Software MAC that will NOT change. This may also give you a new Virtual MAC.

You need to ask Your Provider to REMOVE the OLD Virtual MAC completely.

So, 00:1A:79:XX:XX:XX must be DELETED from the Portal, completely! Not disabled, but REMOVED.

Some reseller panels are not able to delete your Virtual MAC completely leaving traces of it and causing the same problem again.

Then, do NOT use the STBEMU as it has different SERIAL number and this causes the BLOCK (Authentication Problem)

Also do NOT go into app's Advanced settings to change the MAC. Ii WILL cause the same BLOCK.

When the NEW Virtual MAC is added again in the Portal, start the app ONLY ON SMART STB, NOT on STBEMU. Starting STBEMU will cause the issue to reappear.

And do NOT change your Virtual MAC from application's settings - leave them to their Defaults!

This will solve the MAC CLONE and ABUSE protection that some Providers have in place and will keep the app from causing problems with your Portal and your TV.

Kind regards,

Smart-STB support team.