hitting ok does nothing

[Cansue]

Hey folks, newbie here. I have the update message on my unit and says press ok button on your remote to start the update but hitting ok is doing nothing....any ideas??? I have a keyboard that I am charging to see if that will work.

[Cansue]

keyboard doesn't work either,,sigh

[nobodyspecial]

keyboard doesn't work either,,sigh

Have you cleared cache?

[Maestro701]

Chances are, the update might have been installed. When you click the ok button it will appear as if nothing is happening but it really is.

Reboot your box, go to live tv...... Hit the menu button and look at the bottom of it to see the version you have.... It should be 2.0 (211)

If not, click on check update, if you are prompted for the update... Click "install update" and let the unit get to work. When finished your screen might go blank..... Hit the menu button and click on exit. Reopen live tv and check version to make sure the unit took the update