Buzz XR4000

[leafs99]

Hi All,

I am receiving the message (Cannot load portal: Your device is not supported) on ok3 when I try and watch tv. It was working perfectly last night.

Did a factory reset and box is hard wired. No new updates came down and the box is currently sitting at ver 4.0.404 with an update date of 12/09/2019.

any ideas?

regards

[runamok]

Make sure server info is correct and ask your reseller to reset your mac address.

[leafs99]

I tried both already. I also have a 3000 model and that was giving the same message and just in the last minute an ota update came down and connected. A few people called me mentioning they are receiving the same message. I am wondering if all the buzz models are coming with updates today.

Regards

[leafs99]

Confirmed . The 3000 model has a latest update date of today. Maybe the 4000 will come sometime today. Multiple people are having issues at the moment.

[7leaves]

a few of my customers had the same issue with 'device not supported'.... but then got an update all on buzz xpl3000. so that might be it...

[runamok]

I was on another server when I checked ok3 I get same message server is down.Give them some time.

[nobodyspecial]

yes buzz have sent updates to basic,3000 3900 and stick so far
4000 and 4500 to follow

[7leaves]

from the info i've been getting, it's causing a lot of issues.....

[dishuser]

from the info i've been getting, it's causing a lot of issues.....

issues for what?
my 3900 updated and is running fine

[runamok]

issues for what?
my 3900 updated and is running fine

My 3000 is not.Says your device is not supported.

[nobodyspecial]

My 3000 is not.Says your device is not supported.

then you havn't got the update
Have you hit menu, check updates

[dishuser]

My 3000 is not.Says your device is not supported.

are you running 350?

[Zorro]

Issue is OK3 changed something on server side today
That causing this issue, not only for Buzz but other brands also.
And they cant revert this change, so forced Buzz to fix it themselves.


Update was pushed to fix it on 3000s, Basics, 3900s, 3100s

4000s + 4500s will get the same update before Monday.

[herk]

are updates still going out? I have some friends with the 3000 who dont have it yet

[Zorro]

are updates still going out? I have some friends with the 3000 who dont have it yet

Do a reboot
Should get it afterwards.