Hi there went to do a factory reset on laptop and all seemed good. Finished but then got a error message did manage to install few programs. So I then did factory reset again and now computer keeps shutting down and doesn't finish installing windows 10. Stops at 64 % did manage to get it finished but now just turns on says Acer then the spinning then black screen and shuts down. I have opened laptop up removed hard drive and plugged back in. Also noticed that the batter is not charging at all. I installed a new Bios battery but still the same thing. Anyone have any ideas on how to fix problem The laptop is my friends and hasn't been used for about 1 yr prior to this.