Any Lawyer's in the house?

[runamok]

I have a phone internet tv bundle.I pay bill in or around the 19th of each month never missed a payment.2 months or so ago I seen on my portal (due date 9th.I was thinking I was paying before the 9th.As it turns out I was paying late fees for over 10 years.I called phone provider found this out.I talked to billings sorry your bad. You would think that
should have been spoted.

Can I get some or any money back?

[steveOtoo]

Clarence Thomas might be able to help with that.....................Change Providers.

[dishuser]

do you get a paper bill or is it by email?

[runamok]

I pay by web portal it's paperless.My bank portal has records of payments

[dishuser]

I pay by web portal it's paperless.My bank portal has records of payments

and in 10 years they never put late payment fees in portal?

[TLG]

My house was owned by a lady who run a hairdressing salon in the basement
She was registered with the town and Ontario Hydro as a business

After I moved in ,, I went to Hydro and registered as a resident (not a business)

12 years later ,, I come to find out Hydro was charging me commercial rates ,, I approached
them about it and they did credit me the difference between Commercial and residential over
12 years

It's not the same situation as yours but just to say , if they are in the wrong , sometimes they
own the mistake ,, in your case there is a (Pay by) date on your bill ,, if you pay late , I don't think
anyone from the customer service department has a passcode or an override procedure to
credit a client based on "client payed late" reason. They need to get an override from
management to issue a credit and management is trained to decline credits.

[runamok]

and in 10 years they never put late payment fees in portal?

I can look at printable statements way back in the portal.I wasn't looking at due date.i didn't think about tax and charges sir charges.mumbo jumbo.I just pay my bill and go on. Now wondering how I started behind.

[dishuser]

I can look at printable statements way back in the portal.I wasn't looking at due date.i didn't think about tax and charges sir charges.mumbo jumbo.I just pay my bill and go on. Now wondering how I started behind.

first bill should show start date and first payment required date
if it don't you have a chance

[dishuser]

My house was owned by a lady who run a hairdressing salon in the basement
She was registered with the town and Ontario Hydro as a business

After I moved in ,, I went to Hydro and registered as a resident (not a business)

12 years later ,, I come to find out Hydro was charging me commercial rates ,, I approached
them about it and they did credit me the difference between Commercial and residential over
12 years

It's not the same situation as yours but just to say , if they are in the wrong , sometimes they
own the mistake ,, in your case there is a (Pay by) date on your bill ,, if you pay late , I don't think
anyone from the customer service department has a passcode or an override procedure to
credit a client based on "client payed late" reason. They need to get an override from
management to issue a credit and management is trained to decline credits.

my ex worked at a call centre that handled at&t years ago
a woman's kid downloaded harry potter when it came out and her bill was almost $1,800
customer was told you're the parent so you're responsible
ex was able to manage a discount for her of about $35...lol

[TLG]

35 bucks eh ?
Well 1765.00 to go

Yeah, I remember those days ,, kids were downloading and some bills were in the thousands !!
One news feed claimed some kid downloaded while on vacation and the bill was 50,000 +

[dishuser]

35 bucks eh ?
Well 1765.00 to go

Yeah, I remember those days ,, kids were downloading and some bills were in the thousands !!
One news feed claimed some kid downloaded while on vacation and the bill was 50,000 +

gotta love the roaming fees...lol

[Walkerts]

It's essential to contact your phone and internet service provider to discuss the situation. Explain the billing discrepancy and the fact that you've been consistently paying late fees without realizing it for over a decade. They should be willing to address the issue and potentially refund any overpaid fees.

[runamok]

It's water under the bridge