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Thread: YouTube audio problems

  1. #16
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    DxDiag ("DirectX Diagnostics") is a diagnostics tool used to test DirectX functionality and troubleshoot video- or sound-related hardware problems. DirectX Diagnostic can save xml or text files with the scan results. This file is often requested by support professionals as a way to diagnose and troubleshoot problems with DirectX. Solution:

    To obtain a DxDiag log:
    Windows 7/8/8.1:

    1. On the Start menu (Windows), click Run.
    2. In the Run dialog box, enter DXDIAG.
    3. In the DirectX Diagnostic Tool dialog box, choose Save All Information..., click Save.
    4. In the Save As dialog box, make sure that the file type is (.TXT).
    5. Enter a name for the file. Click Save.



    Direct X drivers may be a little stale..............covers Win7,8

    I would suggest updating Direct X drivers
    Last edited by steveOtoo; 10-12-2023 at 12:44 AM.

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  3. #17
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    Ran that program, for both 32 and 64 bit, nothing found, DirectX drivers look to be up to date.
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    Update.....I took one of my laptops that has the youtube problems I'm talking about over to a friends house, it didn't have the problems I'm talking about, watched several of the videos with problems and they all ran fine, he is on a different ISP then I am.(satellite provider)

    So it may be related to my ISP, I'm going to talk with them today and see what the heck is up.
    ♫♫♫ I知 a lumberjack and I知 OK ♫♫♫ I drink all night and sleep all day. ♫♫♫



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    Quote Originally Posted by Terryl View Post
    Update.....I took one of my laptops that has the youtube problems I'm talking about over to a friends house, it didn't have the problems I'm talking about, watched several of the videos with problems and they all ran fine, he is on a different ISP then I am.(satellite provider)

    So it may be related to my ISP, I'm going to talk with them today and see what the heck is up.
    Did you clear your saved cache it could go back as far as you owned your pc.
    just a note on another isp the saved cache on your pc from your isp probably
    wont effect its preformance on your friends isp does that sound right?

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    Update, I found the problem, after talking with a tech from my ISP, we located the problem, it was an update to the DVR software that runs my video surveillance cameras,(came as a bundle) the update was around the time of the start of the problems with YouTube, I went back one step with the software for that program, (after talking with the software provider) and it hasn't done it since.

    I turned off the auto update function for that system, and have downgraded (one step back) all connected PC's and laptops that use that software, the software provider is looking into what may be the problem.

    Now I wonder why they didn't get reports from other users of this DVR software......Hummmmm.

    And the testing at my friends house worked OK as he doesn't have a video security system, so the software I use never activated.(no signals from any cameras)

    Many thanks to all that replied and helped out.
    ♫♫♫ I知 a lumberjack and I知 OK ♫♫♫ I drink all night and sleep all day. ♫♫♫



    Coming soon to a crop circle near you.....

    There is a 66 and third % chance that I'm on the right planet...

    "I'm happier then a Jackalope in a balloon factory"

    "First rule of testing satellites"
    "If its working fine now, then don't mess with it"

    "Second rule of testing satellites"
    "If you did mess with it, and now it doesn't work, can you blame someone else?"

    "Third rule of testing satellites"
    "If you did mess with it, and it doesn't work now, and you can't blame someone else"
    "Can you HIDE it"?

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