Bought this XRS4900 a year ago May. I put it away when I purchased an X5 to test. Pulled it out today and it won't turn on. The red light comes on. I tried the original remote, an X5 remote and the Harmony One remote that was programmed for it. No luck. Did the toothpick thing in the AV port. I contacted Buzz and their answer was it's DOA. I was surprised that they didn't give me any suggestions, just said to purchase a 5 series box. Sounds like customer support is not as good as it used to be!!! Any suggestions???