Factory reset

[Emporium]

I have to ask, which firmware and was it the toothpick reset?
It only looks like the issue is with the Classic.

you can see my attached screenshot above.. clearly shows 20240202 and that is from my classic earlier today. Tried a few times and had no issue.

Very bizarre. Pretty sure the button generates an NMI, which is in picked up by the bootloader, and if the recovery partition was corrupt it would typically show the crashed android bot. Odd indeed that some boxes are affected, and others not.

[dishuser]

hooked it back up and updated firmware/software
unplugged and held power button and plugged back in
10 seconds later got recovery screen

[TINKAN]

Whats wrong with it coming to 5.0.919?
What option are you picking in Android recovery screen?

I am not getting the android recovery screen. That is the issue.

[TINKAN]

hooked it back up and updated firmware/software
unplugged and held power button and plugged back in
10 seconds later got recovery screen

I will try this way in the morning.
Toothpick does not work for my three classics.

[dishuser]

I will try this way in the morning.
Toothpick does not work for my three classics.

both times today I used power button on the side of the box
I never checked if the button in av port worked

[TINKAN]

both times today I used power button on the side of the box
I never checked if the button in av port worked

I tried with the power button and all that happens after the initial buzz5 splash screen is it shuts off to a blue light and no hdmi output.

Tried holding button 15, 30, 45 and 60 seconds as well as just 5 seconds all with the same results.

Process used:
1. Hold power button
2. Plug in power
3. Wait 15 seconds
4. Release power button

Any other ideas? I have had no reply from Buzz CS

[dishuser]

I tried with the power button and all that happens after the initial buzz5 splash screen is it shuts off to a blue light and no hdmi output.

Tried holding button 15, 30, 45 and 60 seconds as well as just 5 seconds all with the same results.

Process used:
1. Hold power button
2. Plug in power
3. Wait 15 seconds
4. Release power button

Any other ideas? I have had no reply from Buzz CS

don't release the button until you see recovery screen

[TINKAN]

Still no luck.
Tried all the recommended ways and just never get to the android reset screen.

[nobodyspecial]

My question to you is why issues with all of your 3 classics I have 40-50 classic users and none of them are having issues. Could you start a thread explaining what problems you are having?

[TINKAN]

My question to you is why issues with all of your 3 classics I have 40-50 classic users and none of them are having issues. Could you start a thread explaining what problems you are having?

I too have about 50 classic customers and none of the others have seen this issue. This is why I started this thread.

Only one of the three is mine. The other two are customers.

[dishuser]

I too have about 50 classic customers and none of the others have seen this issue. This is why I started this thread.

Only one of the three is mine. The other two are customers.

did you order those 3 boxes at same time?
it might be a defect and since buzztv honours their warranty it will be corrected
I get that it's a pita for your location

[TINKAN]

So I think I have it figured out but will need to try on another box that is doing the power cycle.
I changed the resolution on the classic to the 3840x2160 from the 1080 then did the power button/power plugged in and 14 seconds later the android screen showed up.

My current guess is that the screen resolution is what was causing it to not show up on the screen.

Now to check the other box when I can get it from the customer.
Thanks for all the inputs.

[dishuser]

that's weird the res would cause that

[Emporium]

That would definitely be strange, since I have mine connected to a 1080p 27" monitor
Maybe CEC related ?

[Ryu]

So I think I have it figured out but will need to try on another box that is doing the power cycle.
I changed the resolution on the classic to the 3840x2160 from the 1080 then did the power button/power plugged in and 14 seconds later the android screen showed up.

My current guess is that the screen resolution is what was causing it to not show up on the screen.

Now to check the other box when I can get it from the customer.
Thanks for all the inputs.

nice find bud

so I did same thing to my classic. switched from auto to 3840x2160 and turned it off. then held side button and plugged in and it went to recovery screen.

wow good find bud